BBB · Jul 2025 · Severity 3/5

unshipped order, no refund, communication failure

Customer ordered $200+ item, received no confirmation or tracking after 2+ weeks, experienced phone disconnections and unanswered chat promises, and was refused refund or shipment status.

Original public sourceOpen the original BBB recordhttps://www.bbb.org/us/ri/cranston/profile/auto-repair/tasca-automotive-group-inc-0021-111231/customer-reviews#review-0021_111231_383756

Key public-record excerpts

“Placed an order over $200, waited for over 2 weeks with no confirmation or tracking email”

“when calling, phone would disconnect”

“No one ever contacts me and they refuse to refund me or send tracking”

Full record text

Placed an order over $200, waited for over 2 weeks with no confirmation or tracking email, when calling, phone would disconnect. Chat said they would contact me. No one ever contacts me and they refuse to refund me or send tracking. PLEASE GO ELSEWHERE. Dealing with them has been a NIGHTMARE

Original source

View source record

https://www.bbb.org/us/ri/cranston/profile/auto-repair/tasca-automotive-group-inc-0021-111231/customer-reviews#review-0021_111231_383756