service cost/time underestimates and repair quality failures

Full record text

Easily the most manipulative car dealership I have ever dealt with. On multiple visits to Tasca for service on my Ford I was given the complete run-around by any number of departments: - Collision and repairs under-estimated the cost of work to be done by almost 50% ($1700 instead of $3500). They also underestimated the time to complete repairs by about 66% (their estimate: 1 week actual time 3 weeks). - Routine maintenance: stated that I should head home and take to (lovely) shuttle provided by Tasca. While in the shuttle, on my way home, the dealership contacted me stating that my car was ready to be picked up. - In conversations with Tasca management regarding the aforementioned issues they stated that they both had and did not have the ability to "accurately quote completion time" as well as made clear that they penalized low level employees for management's significant lack of oversight and inability to communicate with customers. - In repeated inter-actions with staff for routine maintenance, there was significant discussion about how important it was for me to give them a good rating on service. One employee even said (and I don't quite believe that this is true) that unless they received the highest rating, they would not get paid. Dear Tasca: if you spent more time on provide accurate estimates, quality service provided in a timely manner you would not need to ask customers for a good rating...it would come naturally. Summation: significant and systemic issues with management; poor management style; lackadaisical communication; begging for good rating even when service is horrific; management blames low-level employees for their own substandard approach to running a business. This is the very LAST place I would recommend to other individuals. After all of the awful interactions I had with Tasca, I brought by car to a local, family run garage and they had to RE-FIX what Tasca had done to my car, charged me about 75% less than what Tasca charged to do exactly the same work and provided a specific date for completion...oh...and by the way, Tasca, they came in ahead of schedule...not behind. Do not waste any time and/or money visiting Tasca.