defective strut repair refusal and case neglect

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You will be dissatisfied, should be they're new slogan. I have had my driver seat burned by cigarettes and now I have new struts that were replaced by Tasca that are leaking oil. I Whent to them and they said I would have to pay for the new struts. Wow Really!?. You took out a good strut and replaced it with a new one thinking it would solve the noise and now it's my fault that it leaked at less than 4000 miles. You know what the worst part of it is. I have a case open with Ford against Tasca and have not heard from Tasca in 2 weeks. Left multiple messages and emails and not even so much as call to say that they are reviewing my case. This is what happens when you are too big to care.