Yelp · Apr 2017 · Severity 3/5

unexpected shipping surcharge and hostile parts staff

Customer ordered a bumper spoiler, was quoted a shipping price, then told five days later that additional shipping charges applied; when questioning the revised quote, parts staff member Matt became hostile and made sarcastic remarks.

Original public sourceOpen the original Yelp recordhttps://www.yelp.com/biz/tasca-automotive-group-cranston#review-sFNRS_RJ96zOtxzJsbeFDQ

Key public-record excerpts

“I ordered a front bumper spoiler and at check out was told shipping price. Then 5 days later they said they wanted more money for shipping”

“MATT in parts on phone was upset at me for asking them to send it to me in writing day," WHAT CAR YOUR GRANDMOTHER DRIVE"”

Full record text

**** DO NOT ORDER FROM THEM **** I ordered a front bumper spoiler and at check out was told shipping price. Then 5 days later they said they wanted more money for shipping Gets better Then MATT in parts on phone was upset at me for asking them to send it to me in writing day," WHAT CAR YOUR GRANDMOTHER DRIVE"

Original source

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https://www.yelp.com/biz/tasca-automotive-group-cranston#review-sFNRS_RJ96zOtxzJsbeFDQ