Key public-record excerpts
“I received an email saying that the part would ship within 24-48 hours. However, the part did not ship until the end of the day on Friday, July 12th, 2019.”
“I tried calling the company multiple times and sent multiple emails, but I received no response.”
“I left a negative review on their website and it was deleted.”
Full record text
ComplaintsBoard J J. Okuneva Jun 20, 2023 5:45 pm UTC Verified customer This complaint was posted by a verified customer. Learn more Tasca Parts Center Poor Customer Service and Shipping Times: My Experience with Tasca Automotive Group I recently had an experience with Tasca Automotive Group (tascaparts.com) that left me feeling disappointed and frustrated. As a business owner of a diesel repair shop and someone who has influence in the diesel performance industry around the country, I cannot recommend this company to anyone. I needed a simple engine harness for a company service truck that is crucial to my business. I placed an order for the engine harness with order number *** on Monday, July 8th, 2019. I received an email saying that the part would ship within 24-48 hours. However, the part did not ship until the end of the day on Friday, July 12th, 2019. To make matters worse, I won't even receive the part until the following Friday. I tried calling the company multiple times and sent multiple emails, but I received no response. This lack of communication and delay in shipping is unacceptable. I cannot stress enough how important it is for a company to have good customer service and timely shipping, especially when it comes to parts that are crucial to a business. I would advise anyone looking for engine harnesses or other parts to avoid using Tasca Automotive Group. There are other companies online that offer the same quality parts in half the time. In fact, I have had much better experiences with other companies and will be taking my business elsewhere in the future. To make matters worse, I left a negative review on their website and it was deleted. This only adds to my frustration and disappointment with this company. I hope that they can improve their customer service and shipping times in the future, but until then, I cannot recommend them to anyone. Read full complaint Hide full review Helpful 20 More Send message Copy link Report
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