Consumer advisory: review the public record
Consumer advisory: review the public record
Public records sourced from BBB, Yelp, CARFAX, Google, and online forums. Search the complaint registry by topic, salesperson, source, severity, or story.
517 publishable records indexed from 948 sourced records.
Showing 28 of 28 matching records
Sorted by significance, severity, and date
Lincoln dealership sold customer a "certified" vehicle with mice infestation and undisclosed fan damage, then became unresponsive after customer discovered the problem.
“Lincoln dealership sold us a car that was certified by Lincoln. we drive from out of state to get it, opened the hood and say mice droppings and bones.”
Customer's prescription sunglasses went missing during service appointment, and service department failed to respond to repeated complaints over two weeks, with staff member allegedly threatening retaliation for negative review.
“After 6 days I still had not heard from him so I called him on the 26th, he told me I should have read the fine print in my service contract and should not have left expensive items in the car.”
Tasca Parts sent wrong part, refused to pay return shipping despite acknowledging company error in own policy, and ignored customer's escalation attempts for five weeks.
“This company sent me the wrong part and expected me to pay to ship the wrong part back to them”
Customer's leased Ford Escape developed electrical failure from faulty aftermarket seat heater installed by Tasca; dealership ignored complaint calls and refused remediation.
“it turns out that it was a faulty after market seat heater that was installed improperly by the previous owner (Tasca Ford)”
Customer received undisclosed registration fee, lost equity in old registration, faced repeated miscommunication about transfer process, and was denied meaningful remediation despite escalation to multiple Tasca family members.
“I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about.”
Customer purchased used Ford Focus; received poor financing rate, missing floor mats, and unresolved GAP insurance rebate dispute despite promises from dealership staff.
“The financing I got thru Tasca was terrible. they got me a loan @4.5%. 1 week later I refinanced through RICU at 1.4%.”
Employee review alleging unprofessional BDC customer service, rude treatment of customers, and poor management practices.
“management showing little to no respect for customers or employees”
Customer purchased 2013 Ford Edge with persistent Sync system failures affecting GPS, heat/AC control, and Bluetooth; service department failed to resolve issues over a year, and sales manager offered below-market trade-in at higher rate rather than remedy defective vehicle.
“this vehicle has left me stranded im any times and been unreliable. It has been to the service department several times and the sync issues have yet to be resolved”
Customer ordered a Ford Fusion clockspring but received wrong part (Ford E-150), and customer support did not respond to calls or emails for 30 days, making return process impossible.
“I received a clockspring for a Ford E-150 instead”
Customer ordered wrong part from Tasca Parts Center, received only half of an incorrect item, ignored multiple contact attempts, and faces refund delay despite PayPal intervention.
“The shipped the wrong part, not only was it wrong it was only half of the wrong part.”
Customer ordered parts listed as available on website; parts were actually back-ordered with no disclosure, charged without communication, and requests for updates and cancellation went unanswered.
“said some of them are back ordered. The website didn’t mention this at all”
Tasca Parts Center failed to deliver ordered parts on promised dates, provided false shipping timelines, ignored customer communication attempts via email and chat, and eventually cancelled orders without clear notification.
“no updates on my order and cant get ahold of anyone during open hours”
Customer charged for parts order on 11/21, received processing email on 11/28, then received no communication despite three follow-up emails and two chat attempts over several weeks.
“They immediately charged my account and sent an email confirming the order.”
Customer ordered a brake light assembly from Tasca Parts Center on 12/30, received one back-order email, sent three follow-up cancellation requests with no response, and encountered non-functional phone lines.
“I ordered part on 12/30. I got a response on Jan 4. 2021. I have sent 3 emails with no response asking weather I can cancel order.”
Customer experienced repeated communication failures and three-week delays at Tasca Parts Center before being told their order was cancelled due to depleted inventory.
“Can't get ahold of anyone, and they don't have the part. Tried the chat, no response. Tried e-mail, no response.”
Tasca Parts Center charged customer's credit card immediately for parts listed as in stock, then revealed multiple items were on backorder with no confirmed delivery date and poor/no communication throughout the delay.
“The webpage stated all the parts were in stock. They immediately charged my credit card for the full amount.”
Customer ordered two turbos, Tasca could only supply one, shipped the partial order without approval, ignored multiple refund/RMA requests, and later issued a full refund after credit card dispute.
“on 07/11/2022 they confirmed that they cannot get both turbos, just one. That same morning of 07/11/2022, I asked Tasca to cancel the order”
Customer ordered a vehicle part on 5/31/2022, received wrong part, was promised replacement and return label within days, but after two months received neither the correct part nor return label despite multiple attempted contacts by phone, email, and chat.
“It has been two months and I still have not received the part.”
Customer ordered bolts on 2/11/2022; Parts Center failed to disclose items required special ordering, ignored contact attempts, and generated shipping label only to circumvent PayPal chargeback deadline.
“but no information on their site indicated that the item was not in stock at the the time of me placing my order”
Customer unable to reach dealership to cancel order; phone number non-functional.
“Been trying to reach this company to cancel my order and there is no response at all”
Customer ordered a passenger-side seat reclining handle but received driver-side instead; slow shipping and unresponsive customer service left issue unresolved.
“Ordered a passenger side reclining seat back handle. Shipping was slow, and, instead of passenger side, they sent handle for driver's side.”
Customer unable to reach anyone by phone regarding a 2+ week delay on a water pump order; frustrated by shift to online-only customer service.
“I could never get anyone on a phone line to find the reason for delay.”
Customer's returned part from Tasca Parts Center was not credited after over a month; multiple unresolved attempts to contact via email and phone.
“I have mailed a part back to them and have not received a credit - it has been over a month.”
Customer repeatedly ignored after multiple contact attempts, then undervalued car by over $2000 below KBB dealer price and failed to return registration.
“I called multiple times and left a few messages. I never heard back from anyone.”
Customer ignored by pre-owned sales staff, disrespected by initial employee, and not contacted within promised 24-hour callback window.
“I was completely ignored and needed to approach someone who was rude and disinterested”
Business owner ordered engine harness on Monday but shipment delayed until Friday, with promised 24-48 hour delivery taking five days, and multiple contact attempts went unanswered.
“I received an email saying that the part would ship within 24-48 hours. However, the part did not ship until the end of the day on Friday, July 12th, 2019.”
Tasca Parts Center charged excessive shipping fees, delayed delivery by 13 days, and provided no customer service response to follow-up inquiries or complaints.
“Paid $8.33 for a clip to hold my windshield wiper arm to the motor and the shipping was $10.57 for a little 3oz clip !”
Customer unable to reach Tasca Parts Center via phone, live chat, or email to cancel or return a $280.98 parts order despite repeated attempts over two weeks.
“They have no phone number listed on their site to reach them.”