wrong part shipped, unresponsive customer support

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ComplaintsBoard J J. VonRueden Jun 12, 2023 12:52 pm UTC Verified customer This complaint was posted by a verified customer. Learn more Tasca Parts Center Warning: Do Not Buy from Tasca Automotive Group - Terrible Customer Support and Wrong Item Received I recently made an order for a clockspring for my Ford Fusion from Tasca Automotive Group (tascaparts.com). However, to my disappointment, I received a clockspring for a Ford E-150 instead. I tried to contact their customer support, but unfortunately, no one answered my calls or emails. This has left me feeling frustrated and disappointed with my experience. I highly advise against purchasing anything from this shop. It is not worth the hassle and frustration of receiving the wrong item and not being able to contact customer support for assistance. UPDATE: I wanted to provide some additional details about my experience. My order ID was #***. I specifically ordered the EG9Z-14A664-A clockspring, but instead received the F7UZ-14A664-EC clockspring with a new sticker that said it was the EG9Z-14A664-A clockspring. This had nothing to do with my VIN number. Furthermore, their return policy states that you can speak to one of their customer support specialists or email them within 30 days of receiving your delivery to initiate a return. However, I waited on hold for 30 minutes without anyone answering my call, and I received no response to my messages via their website or email. This means that while they claim to accept returns, the process is nearly impossible to complete. It seems that they will ignore you for 30 days and then tell you that there is no way to return the item. Overall, my experience with Tasca Automotive Group has been extremely disappointing, and I would not recommend them to anyone looking to purchase automotive parts. Read full complaint Hide full review Helpful 27 More Send message Copy link Report