order cancellation and return communication failure

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ComplaintsBoard W W. Aufderhar Verified customer This complaint was posted by a verified customer. Learn more Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Tasca Parts Center I placed an online order with TASCAPARTS.COM order number *** for a total of $280.98 I placed an online order with TASCAPARTS.COM order number *** for a total of $280.98. They have no phone number listed on their site to reach them. On 02/28/2022 I tried using their "Live chat" never received a response. I emailed them on 03/01/2022 asking for my order to be canceled. I never received a response. On 03/02/2022 - 03/05/2022 I once again tried their "Live Chat" in an attempt to get ahold of someone. No response. On 03/05/2022 I email them again asking for a "status update" and if they were not able to fulfill the request to please cancel my order. On 03/06/2022 I received an automated email from them saying a packaging label was created. On 03/07/2022, I received another automated email saying my parts have shipped. On 03/10/2022 I received my part in the mail and once again attempted to contact them via their "live chat" no response. I tried again on 03/11/2022 also no response. On 03/14/2022 I sent an email asking for a RA number per their return policy. No response. I also once again tried their "Live Chat" multiple times while I was at work and also when I got home. No response. On 03/15/2022, I sent another email expressing my concerns and that I would be reaching out to the Complaintsboard.com in hopes this would be resolved. Read full complaint Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Hide full review Helpful 30 More Send message Copy link Report