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Consumer advisory: review the public record

CARFAX · Undated · Severity 2/5

Recall service delay and missing loaner vehicle

Customer brought vehicle in for recall work, faced two-week appointment delay, overnight requirement without loaner, and received no material resolution from customer service management.

Original public sourceOpen the original CARFAX recordhttps://www.carfax.com/Reviews-Tasca-Automotive-Group-Cranston-RI_4DRE0IJWO1_p2#a9d0c18fe59c

Key public-record excerpts

Brought vehicle in for recall work. Could get appointment for no less than two weeks out
was told car would have to be left overnight. Dealership would not provide loaner
was told that shouldn't have happened, but no resolution other than a promise to talk to the service rep

Full record text

Brought vehicle in for recall work. Could get appointment for no less than two weeks out, was told car would have to be left overnight. Dealership would not provide loaner. Complained to customer service manager and was told that shouldn't have happened, but no resolution other than a promise to talk to the service rep.

Original source

View source record

https://www.carfax.com/Reviews-Tasca-Automotive-Group-Cranston-RI_4DRE0IJWO1_p2#a9d0c18fe59c