Consumer advisory: review the public record
Consumer advisory: review the public record
Public records sourced from BBB, Yelp, CARFAX, Google, and online forums. Search the complaint registry by topic, salesperson, source, severity, or story.
517 publishable records indexed from 948 sourced records.
Showing 32 of 32 matching records
Sorted by significance, severity, and date
Trade-in customer sold vehicle to dealership, received check and deposited it, but dealer attempted to reverse the sale claiming engine issues discovered post-completion and demanded the money back.
“They simply diagnosed engine burning because there was "low oil." Then put oil in it? Idk. You're the expert here!”
Customer's prescription sunglasses went missing during service appointment, and service department failed to respond to repeated complaints over two weeks, with staff member allegedly threatening retaliation for negative review.
“After 6 days I still had not heard from him so I called him on the 26th, he told me I should have read the fine print in my service contract and should not have left expensive items in the car.”
Service department failed to provide courtesy vehicle, missed repair deadline, ignored phone calls, and blamed customer for warranty-company complexity.
“Satisfaction was not guaranteed in my case.”
Customer experienced extreme service delays at Volvo service center, waiting one month for appointment then another week before vehicle was examined, with poor communication and lack of transparency throughout.
“If you want to wait one month for an appointment, only to wait a week to have it looked at, go ahead and take your chances.”
Service department recommended unnecessary brake pads and fuel-line replacements, and allegedly damaged and replaced a headlight harness without disclosure.
“Once I got a long list of what the car needed and I had to choose ( because I couldn't afford all of it which would have come to thousands of dollars )”
Customer's 18-year-old daughter's replacement vehicle experienced unregistered-vehicle violation, mechanical defects, and undisclosed service damage; customer explicitly invoked "You will be satisfied" slogan and appealed to Bob Tasca Jr. personally to intervene.
“At Tasca you will be satisfied”
Customer purchased vehicle from Tasca; vehicle never registered (drove unregistered 2 months), then experienced recurring electrical door-lock issue requiring multiple failed service visits, $600+ unnecessary smart box replacement, and failure to respond to complaint email.
“I had been driving around in an unregistered vehicle for two months!”
Customer unable to get customer service callbacks regarding pending airbag recall part for Mustang despite multiple calls over months.
“Tasca Ford in Seekonk, Ma. has the worst customer service department I have ever seen.”
Customer discovered damage to new Ford Transit Van door and broken magnetic latch after purchase, service department failed to deliver ordered latch despite warranty coverage and months of unfulfilled promises.
“One day I noticed that one of the back doors was damaged and also the magnetic door latch was broken. It was obvious that this happened from the Tasca personnel”
Service department failed to locate vehicle key, provided poor customer service, left greasy fingerprints on repaired radio, and vehicle had missing fuel after service.
“She was disdainful and dismissive and asked my mother to repeat everything she said multiple times.”
Customer purchased a Ford that experienced freeze-related damage during cold months; dealership refused to address defect, claiming it was a manufacturing problem outside their responsibility.
“They are selling ford made cars that freeze and break during the cold months.”
Long-time customer recalls Bob Tasca Sr.'s customer-service philosophy and midnight hours, laments that current family management has abandoned his legacy.
“he wrote the book on customer service”
Long-time customer expresses disappointment that Tasca Ford has abandoned Bob Tasca Sr.'s customer-service legacy since his 2010 death.
“He passed away in 2010 and it seems like the family has desecrated his legacy.”
Customer purchased used vehicle in July with ongoing mechanical issues; Tasca refused to provide courtesy vehicle during extended repairs and showed unwillingness to work with customer on resolution.
“My car has been in the hands of mechanics more time than it has been in my possession”
Customer purchased 2013 Ford Edge with persistent Sync system failures affecting GPS, heat/AC control, and Bluetooth; service department failed to resolve issues over a year, and sales manager offered below-market trade-in at higher rate rather than remedy defective vehicle.
“this vehicle has left me stranded im any times and been unreliable. It has been to the service department several times and the sync issues have yet to be resolved”
Dealership unable to fix transmission problem despite multiple service visits; warranty deteriorating while defect persists.
“Can't fix the transmission on my car. Been in several times.”
Long-term loyal customer experienced a sharp decline in service quality—improper repair procedures, incomplete winterizing service, and damaged radiator—losing faith in Tasca Ford after previously exemplary service.
“In the past, I would have given Tasca Ford in Seekonk 4 to 5 stars. They had always been exceptionally professional, personable, efficient, and fair”
Service advisor gave incorrect warranty coverage information over phone, scheduled appointment under false pretenses, then customer discovered at dealership they were not covered and charged diagnostic fee.
“A very non-friendly woman answered the phone and said she needed the VIN to get the info”
Service technician caused oil pan leak during oil change; customer returned to dealership and staff member Adam diagnosed the problem but complaint centers on the leak appearing only after service.
“Days after completing oil change, I now have oil stains in lot due to oil leak”
Customer received incomplete service detailing (no vacuuming or washing) twice at the dealership, and vehicle hood was left unsecured, opening on the highway after pickup.
“I did not enjoy getting into my car because it was not vacuumed nor washed as the scheduler told me Id get”
Out-of-town customer seeking urgent Navigator repair was told to return in 3 weeks, suggesting indifference to customer service.
“Tasca Lincoln has the worst service department.”
Customer quoted $1,000 for a $60 coolant bypass housing repair, seeking DIY alternative.
“was quoted about $1k for the repair. The part was only $60~”
Customer left waiting for promised rental car through failed communication and unfulfilled commitments over multiple days.
“Made an appointment for service several weeks in advance and was told there would be a rental car available.”
Receptionist failed to relay service appointment information to service department, causing customer frustration; however, service advisor Eric resolved the issue and provided excellent follow-up service.
“one of the receptionists scheduled an appointment for service and never relayed the information to the service department”
Customer threatens to stop leasing due to chronic incompetence and unprofessionalism in the service department.
“working with the service department is a nightmare”
Tasca quoted $50 for key fob programming but told customer they couldn't guarantee completing the work despite confirming an appointment.
“After getting a quote of $126 from another local dealer, my wife called Tasca and was quoted $50.00”
Customer unable to obtain promised quick oil change at Tasca Fast Lane despite scheduling appointment; staff chuckled when explaining 90-minute wait time.
“I scheduled an appointment for the next day to have the oil changed. I told them all I had was a half hour.”
Customer unable to reach Tasca service department despite multiple calls; receptionist dismissive and unresponsive to routine oil-change and accessory inquiries.
“Every call I make is answered by a woman who sounds severely inconvenienced by my call.”
Customer received conflicting information from salesman about vehicle servicing and warranty eligibility, but sales manager and finance/service departments resolved issues to his satisfaction.
“First, I asked if the car had been serviced. He said yes, but when when I wanted to pick up the vehicle, he said it had to go in for servicing.”
Customer brought vehicle in for recall work, faced two-week appointment delay, overnight requirement without loaner, and received no material resolution from customer service management.
“Brought vehicle in for recall work. Could get appointment for no less than two weeks out”
Customer solicits recommendations on Jeep/Ram service departments, asking whether to patronize or avoid specific locations.
“Anybody have a Jeep/Ram service department that they like? Or maybe one to avoid?”
Customer reported poor service quality at the truck service department, citing it as unrepresentative of Ford standards.
“Very poor customer service in the Truck service department”