extreme service delays and poor communication

Full record text

THIS IS A ZERO STAR RATING! If you want to wait one month for an appointment, only to wait a week to have it looked at, go ahead and take your chances. This is the second time I have had to wait an extended period of time to have my car serviced and then had to wait multiple days, before they even looked at it. On Monday morning at 0700 10/23, I dropped my 2014 Volvo off for an appointment that I waited a month for to have the AWD system warning addressed. Nothing heard on Monday, so Tuesday morning I called. Response was, "sorry, but they have not gotten to it yet." No when, or why, just sorry. I pushed to get an idea of how long and asked how many cars ahead of me. I was told 6 on Tuesday morning. When I mentioned, I needed the car for two Dr appointments on Tuesday, and I need a car, I was told that they would look into it to see what they could do. Again NOTHING heard. I had to have my 80 yr old father-in-law shuttle me around and then finally on Wednesday, I received a message saying "given the age of your car I shouldn't do this, but I can go ahead and get you a loaner. A day late and a $100 short! Then later in the afternoon I called back to get an update and I was told there were 2 cars ahead of mine. (If you are keeping track, that means they only serviced 4 cars on Wednesday. I do not know how they stay in business servicing 4 cars a day?) Thursday, I had to call again to leave a message to get an update. Got a call back saying "they're caught up and mine is next." So it's late Friday afternoon, nothing heard so I left another message. There must be only one mechanic, they are incompetent, or they are not being transparent and truthful. If someone has to wait one month for an appointment, the car should be in the queue immediately, or THEY should make sure to notify you otherwise, and tell you exactly when you can bring it in to be serviced instead of sitting around a week with no communication, no car, and having to scramble to make other arrangements. Do yourself a favor and find a good local mechanic, someone who will be open, honest, and care about YOU. You will save a ton of money and aggravation.