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ComplaintsBoard · Undated · Severity 4/5

deposit not honored, truck sold despite hold

Customer's deposit to hold a truck was not honored; truck was sold despite deposit, and general manager claimed hold was only 48 hours despite deposit being placed within that window.

Original public sourceOpen the original ComplaintsBoard recordhttps://www.complaintsboard.com/tasca-parts-center-b135240#comment-form-1706235

Key public-record excerpts

I was told by two employees, Dan Jordan in sales and Eileen Aquilante in internet sales, that my deposit would hold the truck
they had sold the truck out from under me on Sunday
their general manager, Matt Cabral, came back and told me that the hold was just for 48 hours and basically too bad

Full record text

ComplaintsBoard V V. Carroll Jun 10, 2023 11:32 am UTC Verified customer This complaint was posted by a verified customer. Learn more Tasca Parts Center Deceitful and Dishonest: My Experience with Tasca Automotive Group I recently had an experience with Tasca Automotive Group and I must say, it was not a pleasant one. I am from out of state and I put down a deposit to hold a truck. I was told by two employees, Dan Jordan in sales and Eileen Aquilante in internet sales, that my deposit would hold the truck while they provided additional pictures. I was happy to wait for them to do so. However, my happiness was short-lived as I found out that they had sold the truck out from under me on Sunday. I was shocked and disappointed. One sales manager even told me that the sold sign was pressure washed off, which I found to be a joke. Then they told me that they couldn't get the title. It was one excuse after another. Finally, their general manager, Matt Cabral, came back and told me that the hold was just for 48 hours and basically too bad even though the deposit was placed within the 48 hours. I was furious. This experience has been appalling. Clearly, this company has zero honor or integrity. I would advise anyone to stay clear and not give these liars your business. Take your honest money to honest people which you will not find at Tasca! In conclusion, I would not recommend doing business with Tasca Automotive Group. Their employees are deceitful and their general manager lacks integrity. It is a shame that a company like this exists and I hope that they will change their ways in the future. Read full complaint Hide full review Helpful 30 More Send message Copy link Report

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https://www.complaintsboard.com/tasca-parts-center-b135240#comment-form-1706235