Consumer advisory: review the public record
Consumer advisory: review the public record
Public records sourced from BBB, Yelp, CARFAX, Google, and online forums. Search the complaint registry by topic, salesperson, source, severity, or story.
517 publishable records indexed from 948 sourced records.
Showing 25 of 25 matching records
Sorted by significance, severity, and date
Customer's trade-in title delayed over 40 days past purchase with false information about paperwork submission; salesman became combative when customer sought rental-agreement protection.
“Here we are on Nov 12 and they are still unable to provoke a title on the truck he purchased.”
Certified pre-owned vehicle advertised with undisclosed scratches; promised repairs never completed; title delayed beyond statutory window; deposit refund refused and undelivered after deposit cashed in advance.
“The car was certified pre-owned according to their advertisement. The car had scratches along both sides. I was promised the scratches would be buffed out completely.”
Customer purchased a 2016 Ford on June 1st with a critical 14-day Massachusetts interlock-registration deadline, but the dealership failed to provide title documentation timely, causing catastrophic delays and triggering insurance cancellation.
“I before doing paperwork on said day notified the sales person that when I do paperwork I only have 14 days to get everything done from start to finish because I have to have interlock installed”
Customer alleges they waited 4 hours to be told they couldn't take the purchased vehicle home because Tasca lost the title, after money had already been taken.
“They took my money before even checking my credit.”
Dealership refused to release title to customer citing lack of Rhode Island driver's license, despite valid Colorado license and customer's ability to register other vehicles with same license; vehicle remains unregistered after months of delays and excuses.
“Johanna told the sales person that she would not release the title to me because I didn't have an RI driver's license, which I am fairly sure is not their place and or legal.”
Customer paid for a vehicle through USAA car buying service but dealership failed to deliver car or title for two weeks, with salesman David DelPonte breaking a promised home delivery.
“Two weeks later and I still have no car, but they did make sure they secured payment from my bank.”
Customer purchased used Subaru with agreed price of $20,800, but was charged nearly $21,000; vehicle delivered with heavy scratches on both sides that dealer blamed on snowplow despite physical impossibility; title delayed 2.5+ weeks; sale ultimately cancelled but finance department failed to issue required cancellation letter for four months.
“You will NOT be satisfied!!! When you walk into their showroom in Cranston RI, it is very impressive, but that's all it is... it's for show with zero substance & zero honesty!”
Trade-in customer sold vehicle to dealership, received check and deposited it, but dealer attempted to reverse the sale claiming engine issues discovered post-completion and demanded the money back.
“They simply diagnosed engine burning because there was "low oil." Then put oil in it? Idk. You're the expert here!”
Out-of-state customer's deposit held truck for additional pictures, but dealership sold the vehicle within 48 hours and refused remediation despite deposit placement within the hold window.
“their general manager Matt Cabral comes back and says the hold was just for 48 hours and basically too freaking bad”
Customer unable to register newly purchased vehicle 42 days after sale due to repossession-cloud title; forced to buy second car while dealership offered no solution beyond waiting.
“It's been over 42 days since we bought the car and 21 days since the temp tag expired, AND STILL NO REGISTRATION!”
Customer received undisclosed registration fee, lost equity in old registration, faced repeated miscommunication about transfer process, and was denied meaningful remediation despite escalation to multiple Tasca family members.
“I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about.”
Customer's registration not transferred as promised; charged $50 undisclosed fee; received new plates instead of paperwork; Tasca staff provided contradictory information and avoided accountability after multiple contact attempts.
“I was told Tasca would handle transferring registration... They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates.”
Customer's 18-year-old daughter's replacement vehicle experienced unregistered-vehicle violation, mechanical defects, and undisclosed service damage; customer explicitly invoked "You will be satisfied" slogan and appealed to Bob Tasca Jr. personally to intervene.
“At Tasca you will be satisfied”
Customer purchased vehicle from Tasca; vehicle never registered (drove unregistered 2 months), then experienced recurring electrical door-lock issue requiring multiple failed service visits, $600+ unnecessary smart box replacement, and failure to respond to complaint email.
“I had been driving around in an unregistered vehicle for two months!”
Customer experienced unprofessional sales staff, mid-transaction price increase without written documentation, hidden fees added after agreement, and condescending service behavior across multiple visits.
“"You will be satisfied!" is a really hilarious and ironic slogan considering how I've been treated.”
Customer purchased Toyota Sequoia with undisclosed VSC warning lights and severe exhaust system deterioration; dealership performed inadequate repairs and refused to make whole despite escalation to family members David and Jamie Tasca.
“I went to Tasca after seeing their website and hearing their ads about how "You will be satisfied" all the time on the radio.”
Customer has not received digital title five months after purchase due to Mohegan Lake dealership's failure to provide Connecticut DMV with required documents.
“Mohegan lake did not provide the Connecticut DMV with the appropriate documents and I have yet to receive a digital title.”
Customer's deposit to hold a truck was not honored; truck was sold despite deposit, and general manager claimed hold was only 48 hours despite deposit being placed within that window.
“I was told by two employees, Dan Jordan in sales and Eileen Aquilante in internet sales, that my deposit would hold the truck”
Customer traveled 60 miles for appointment on advertised Chevrolet Silverado, found vehicle incorrectly priced, manager refused to meet with customer, price remained unchanged next day despite complaint.
“Drove 60 miles to Tasca Chevrolet after making a appointment to learn the vehicle i wanted was incorrectly priced.”
Employee describes a hostile work environment with theft issues, staff degradation, and ownership indifference to misconduct.
“Ownership cares about customers but do nothing but insult and degrade staff”
Customer repeatedly ignored after multiple contact attempts, then undervalued car by over $2000 below KBB dealer price and failed to return registration.
“I called multiple times and left a few messages. I never heard back from anyone.”
Reddit user asks for online parts store recommendations for a 2011 Volvo C30; mentions Detroit Axle pricing.
“What is your preferred online parts store?”
Reddit user seeking repair advice for 2011 Taurus SHO with multiple mechanical failures, mentions checking Tasca for parts pricing.
“Looking through TASCA, looks like I can get a new Transfer Case for about 720$”
Customer experienced unexpectedly long wait time for free oil change and administrative confusion over name registration (maiden vs. married name), delaying vehicle pickup.
“There was an unnecessary delay in picking up my car as it was somehow listed under my maiden name despite registering under my married one.”
Customer seeking parts advice for 2009 Volvo C30 PCV system maintenance via Tasca Parts website inquiry.
“I am still a bit confused on Volvo's PCV implementation, so I figured It would be better to ask people with experience”