registration transfer failure, hidden $50 fee, family non-response

Full record text

My time on the sales floor at Tasca was pleasant enough. The salespeople were accommodating and things moved quickly. Sure, there was a lot of miscommunication on little issues, but the salespeople, Gregg V. and Stephen L. were working hard and I appreciated that. I should have left when I came to pick-up the car and my monthly payment had gone up by close to $100 with no concern by Gregg and Stephen. Just a quick sign here. Once this was resolved by making the total payments once again match, we moved forward. I was told Tasca would handle transferring registration. Being from out of state, I questioned the process and was told it was not a problem and they did it all the time. They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates. (This was after multiple calls and several visits to Tasca to right errors such as issues with losing my Insurance information that was needlessly completed at AllState in the Tasca building and having to return to sign paperwork that had been neglected by Tasca staff). Imagine my surprise to have Gregg bring plates instead of just the registration paperwork. This means that my old registration was not transferred, which means I have lost 21 months of equity on that registration. I have also racked up the extra cost of property taxes because I held the plates waiting to put them on the new car. On top of that, as I took the new plates out and pulled out the new registration for the vehicle, I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about. I have lost money through this new registration rather than a transfer; I will lose time going to the DMV to return my plates and my Town Clerk to provide receipt of returned plates; and now there is an additional SNEAKY hidden expense slid into the mix because Tasca did not provide the services as agreed upon. Naturally, I wanted to learn more about the reasoning behind this. I contacted Tasca more than 8 times in the last month since this happened. Emails, phone calls, the Tasca website and contact page. I even emailed Stephen L. He claimed that because the car is being leased, registration is different. When I asked why this was not explained as I was asking all the questions about registration and being told completely different information by Stephen and Gregg, Stephen suddenly did not reply to email. A week later, he replied with "I'm not sure" and agreed to forward my concerns to Bob Tasca (the 2nd Tasca family member). It has been 3 weeks, and there has been no follow-up. Why should there be? They have already sent out my second monthly payment. What other reason could they have to interact with me. Rather than cultivate a relationship that creates loyal customers and has me returning in three years, Tasca has left me counting down the end of our relationship. 34 months to go! *9/22/15*After 3 weeks of no contact, Tasca called within 24 hours of my review. Unfortunately, the call came from the same person who already let me know he didn't have any answers and couldn't be bothered to follow-up prior to this review. (Thanks anyway, Stephen). Should anyone with answers wish to contact me, please feel free to do so. Should a Tasca family member wish to learn more about my experience, I am available. In the meantime, my expectations for Tasca will remain low. *9/23/15*General Manager Tony Parente contacted me asking what needed to be done to restore my relationship. He said that the information had just reached him and he had spoken to "the parties that be" about how this could happen. When I asked for the response, he said there was none. This has been my major issue but is apparently acceptable at Tasca. He asked what I wanted to restore my relationship. I have never asked nor wanted more than an explanation and personal responsibility. Since Tony could not/would not provide that for me, I told him to work it out. He said he would call me in 24 hours. The next morning, I sent Tony an email detailing every error made by the Tasca staff. I allowed each error to slide until this registration error, sneaky bill, and constant avoidance. During this time, Gregg contacted me and mentioned that he would have had the problem resolved with a Tasca family member if he had known sooner. I suggested that Gregg solve the problem if this was true and reminded him that nobody was stopping him from doing so. Understandably, I have not heard back from Gregg. *9/26/15*Tony P. just contacted me today. He said he took notes on my email to discuss with his sales team and with all the errors, he is "surprised" that I even took delivery of the car. He brought it up to one 2nd Generation Tasca member and 3rd Generation Tasca is aware but is a "different kind of owner". Straight from the mouth of a 25-year employee: Tasca is not as good as it once was. Tony also told me to go ahead and post reviews; so I will