false stock claim, parts delay, refusal to expedite

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ComplaintsBoard A A. Roob Jun 02, 2023 10:10 am UTC Verified customer This complaint was posted by a verified customer. Learn more Tasca Parts Center Tasca Automotive Group Review: Poor Customer Service and Misleading Inventory Information I went to a shop that I do business with and they ordered a wiring harness from Tasca Automotive Group (tascaparts.com). The harness was hard to find, but they said on their website that it was in stock. The shop told me that it would cost $80 more and take at least 5 days to get from a dealer. I paid for it and 4 day shipping. Three days after the purchase, the shop my truck is in gets an email stating that they had to order the part from THEIR distributor. It was going to take 3-5 days to get it, and when it came in, it would be shipped as per the 4 day shipping. So now I'm 7-9 days out of my truck and had to extend the rental [protected]@ $325 a week. When the shop got in touch with Tasca, they were unapologetic and wouldn't even make up for the lost time by expediting the shipping or having it shipped direct to the shop. I think that's poor customer service and in my opinion, they're running a scam. If you don't have the part, then say so. You don't allow a customer to purchase a part you don't have. I would advise anyone who needs a part fast to stay away from them. You may not get it in the time frame you paid for. It's frustrating to pay for something and not get it when you need it. Tasca Automotive Group needs to improve their customer service and be more honest about their inventory. Read full complaint Hide full review Helpful 10 More Send message Copy link Report