Wrong part shipped, promised replacement never delivered, management unresponsive

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ComplaintsBoard F F. Gutkowski Verified customer This complaint was posted by a verified customer. Learn more Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Replied Tasca Parts Center has left an official reply on this complaint. Tasca Parts Center On June 7, I placed an order for a park sensor for a 2013 vehicle, totaling $237.24 On June 7, I placed an order for a park sensor for a 2013 vehicle, totaling $237.24. This transaction was made online through Tascaparts.com. Tasca shipped me a door strike assembly instead of the park sensor around June 22, 2022. Believing it to be a mistake, I tried to call for an RMA but found customer service lines closed, so I used online chat. The employee promised to send the correct part promptly. By June 30, with no part or update from Tasca, I emailed them but got no reply. As of April 29, 2022, I've received no communication, refund, or the correct part from Tasca Parts. I need help resolving this with Tasca Parts. I've tried contacting Tasca management and left voicemails without a response. Read full complaint and 2 comments Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Hide full review Tasca Parts Center representative's response Tasca Parts Center customer support contacts Phone numbers +1 (800) 598-1484 Address 66 Stamp Farm Rd, Cranston, RI, 02921-3400, US Website www.tascaparts.com File a complaint Write a review View all Tasca Parts Center contacts We apologize for the mistake a replacement for the correct part was mailed out to you last thursday. 2 comments Add a comment A A A. Gerlach 1 comments Send a message A. Gerlach Verified customer This complaint was posted by a verified customer. Learn more Date of transaction: 06/11/2022 Order number: *** Part number: M2DZ-8200-CAPTM Total order amount: $457.53 Part arrived damaged and of very poor quality. I requested an exchange and sent the part back to the facility. I have received no communication from anyone. I sent several emails, tried several online chats, cannot leave any phone messages. This is been going on for a month and I have no idea what the status of my exchange is. If this part cannot be exchanged I want a refund. More Copy link Report Helpful 0 K K K. Dickens 1 comments Send a message K. Dickens Verified customer This complaint was posted by a verified customer. Learn more I originally ordered a few parts for my 2019 Dodge Charger on June 30th 2022 where originally the ordered parts were displayed as "In Stock" on the receipt where later I received an email on July 1st 2022 from Tasca stating "One or more items from your recent order *** have required special ordering but should be ready to ship to you soon. Your complete order will be shipped as soon as the specially ordered items arrive at our warehouse (in about three to five business days)." With that being said I did not receive a single update from Tasca so I emailed them once again on July 15th 2022 asking if they had any updates on the order where they responded three days later July 18th 2022, "It looks like we are still waiting for the part(s) to arrive at the warehouse. I apologize for any inconveniences this may cause." I never responded to this email out of frustration but decided i would give them some additional time to receive the part. On July 29th 2022, I emailed them saying, "Do we have an expected time frame for when the parts will arrive? It's been almost a month now, and If I would have been told It was going to take this long I would have purchased the parts elsewhere. Please advise. Otherwise if this doesn't arrive within the next 5 business days, I will unfortunately have to cancel my order, as I have found another vendor who has the parts on hand." where they responded, "It looks like we are still waiting for the part(68417505AB) to arrive at the warehouse. I just reordered this part for you. I apologize for any inconveniences this may cause." So I responded, "Is there any way you can just issue me a refund for that part and just ship the other 2 parts? I don't want to do bad business and I'd at least want to take those parts off your hands." I was later told that they would issue me a refund for the part and the other parts on hand would be shipped out to me. It is now a week later and I have not received my refund or received tracking confirmation. More Copy link Report Helpful 0 (exec = window.exec || []).push(function() { Complaint.installCommentEvents( 1517340 ); }); if ( window.execInstall ) window.execInstall(); Helpful 19 2 Replies More Send message Copy link Report