Key public-record excerpts
“While I was on the phone with the guy he changed my invoice to reflect a higher price without even telling me!”
“He said I know I just changed it!”
“would have been charged the higher price which was almost $150 more!”
Full record text
ComplaintsBoard J J. Breitenberg Verified customer This review was posted by a verified customer. Learn more Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Replied Tasca Parts Center replied to this review. Tasca Parts Center I placed an order November 4 I placed an order November 4. On November 6, I received an email saying my order had been cancelled and refunded with the explanation of a pricing issue? I looked and the part was still listed so I ordered again on Friday November 6. On Monday November 9, I called to see what the "pricing issue" was, and they said the price was listed a too low of a cost! While I was on the phone with the guy he changed my invoice to reflect a higher price without even telling me! When I looked at it, I said this was not the invoice price on November 6 when I ordered it. He said I know I just changed it! If I had not looked at it again I would have been charged the higher price which was almost $150 more! DO NOT USE THIS COMPANY! Read full review Resolved The complaint has been investigated and resolved to the customer's satisfaction. Hide full review Tasca Parts Center representative's response Tasca Parts Center customer support contacts Phone numbers +1 (800) 598-1484 Address 66 Stamp Farm Rd, Cranston, RI, 02921-3400, US Website www.tascaparts.com File a complaint Write a review View all Tasca Parts Center contacts Good afternoon Mary, I apologize for the confusion. As you can imagine, with managing 4+ million individual parts, there is the opportunity for error from time to time. This error should have been addressed at the first occurrence that caused your order to be cancelled, but obviously was not brought to the attention of our data team. I can assure you, there is never a charge made to a customer's order when we discover additional funds are required, whether it be a price change or a shipping change. In your particular case, where it was settled with PayPal, it is not possible to just take additional funds. Again I apologize for the frustration, we do try and minimize these types of errors.. Best Regards, Mike Helpful 30 More Send message Copy link Report
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