financing delays, incomplete repairs, unmet delivery promises

Full record text

Worst dealership I have ever worked with. I bought my vehicle through the used car buying service of USAA. I was attempting to pay cash, but the financing department couldn't agree on a way for me to purchase the vehicle without using a personal check or credit card, even though I was told by the salesman this would be acceptable. After a day of many frustrating conversations, I asked if it would be possible to send a wire, they agreed and should have mentioned this from the start. I paid $3,000 deposit with the understanding the repairs I requested would be completed before I picked up the vehicle. This was not done. In fact the saleperson did not review the car features with me as required. Next the bumper was not repaired properly and I was told I would have to pay $350 to get it repaired properly. I objected and the used car sales manager agreed to have it fixed at their cost. Additionally they agreed to pay for a rental car. I showed up at the proper time for the appointment where one of the repair man proceeded to tell me my service person was available, but would be right back, while shoving a big egg sandwich down his throat and spewing eggs all over me. Next the rental car wasn't available and special arrangements had to be made. It took me over 1 1/2 hours just to drop off the vehicle. The vehicle was promised to me in 2-3 days and it will be 4 and questionable at that. I had to push the service person for a commitment. I asked to speak to one of the Tasca family members who run the dealership, three times over the past two weeks and have yet to receive a call or email. I will never purchase, have serviced or recommend this dealership to anyone.