Consumer advisory: review the public record
Consumer advisory: review the public record
Public records sourced from BBB, Yelp, CARFAX, Google, and online forums. Search the complaint registry by topic, salesperson, source, severity, or story.
517 publishable records indexed from 948 sourced records.
Showing 46 of 46 matching records
Sorted by significance, severity, and date
Customer's trade-in title delayed over 40 days past purchase with false information about paperwork submission; salesman became combative when customer sought rental-agreement protection.
“Here we are on Nov 12 and they are still unable to provoke a title on the truck he purchased.”
Certified pre-owned vehicle advertised with undisclosed scratches; promised repairs never completed; title delayed beyond statutory window; deposit refund refused and undelivered after deposit cashed in advance.
“The car was certified pre-owned according to their advertisement. The car had scratches along both sides. I was promised the scratches would be buffed out completely.”
Customer alleges that Tasca service department substituted lower-grade fasteners for higher-grade parts provided by customer, falsely marked vehicle components as faulty, and ignored complaints and payment disputes.
“Tasca did not use the 'new' M10.9 Class DIN Hex Flange Bolts and 'Locking' Nuts (Black Phosphate/Oil) I provided to them, rather Tasca used 'Yellow Zinc' Bolts and 'Rusted' Nuts”
Customer paid for a vehicle through USAA car buying service but dealership failed to deliver car or title for two weeks, with salesman David DelPonte breaking a promised home delivery.
“Two weeks later and I still have no car, but they did make sure they secured payment from my bank.”
Salesman deliberately obscured pre-sale damage (massive bumper hole), used aggressive sales tactics, made condescending gender-based remarks, and dealership refused meaningful price adjustment despite undisclosed defect.
“refused to acknowledge the reason the price was lowered was because of a massive hole in the bumper”
Customer's vehicle sustained undisclosed damage during service (white paint, scratches on fenders), was misrepresented as not appearing on Carfax, and required over two weeks to repair.
“I dropped my car off to be serviced, when I picked it up it was scratched and had white paint in front and back fenders”
Customer claims Ford dealership held $6,500 deposit for 4 weeks while lying about purchase status, with named GM refusing callbacks and ultimately leaving customer without vehicle.
“they lied to me for 4 weeks they had my 6500 and strung me along with lies”
Customer purchased a Mazda CX-5 with promised delivery service and pre-purchase inspection that never occurred; vehicle delivered with multiple non-functional systems and no product walkthrough provided.
“I got dumped like a sack of potatoes”
Customer received undisclosed registration fee, lost equity in old registration, faced repeated miscommunication about transfer process, and was denied meaningful remediation despite escalation to multiple Tasca family members.
“I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about.”
Customer's registration not transferred as promised; charged $50 undisclosed fee; received new plates instead of paperwork; Tasca staff provided contradictory information and avoided accountability after multiple contact attempts.
“I was told Tasca would handle transferring registration... They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates.”
Customer's 2014 Mazda3 repair delayed 2.5 months, completed work substandard, promised owner meeting never materialized, manager engaged in screaming match with customer's father.
“After waiting two and a half months for "a part on national back order" I went to go pick up my car”
Customer purchasing via USAA reported financing delays, incomplete pre-delivery repairs, bumper repair refusal, missed service commitments, and unanswered requests to speak with Tasca family management.
“I asked to speak to one of the Tasca family members who run the dealership, three times over the past two weeks and have yet to receive a call or email.”
Commercial truck order delayed months without communication; dump body never assembled or delivered; customer missed work deadlines and received broken promises and false assurances.
“Empty promises, and lies are what this company works off of.”
Tasca Ford misrepresented vehicle availability and pricing, submitted an unauthorized hard credit inquiry that damaged the customer's credit score, and failed to remedy the credit report damage after promising to do so.
“They sent me a financing request application, which was filled in by them with a financing request for a car for $40k.”
Customer ordered a part at advertised price; Parts Center cancelled order citing "pricing issue," then unilaterally raised invoice price by ~$150 without customer authorization.
“While I was on the phone with the guy he changed my invoice to reflect a higher price without even telling me!”
Tasca Parts Center shipped wrong part (door strike instead of park sensor), promised replacement via chat, then ceased communication and failed to deliver replacement, refund, or follow-up for nearly 11 months.
“By June 30, with no part or update from Tasca, I emailed them but got no reply. As of April 29, 2022, I've received no communication, refund, or the correct part from Tasca Parts.”
Customer purchased a used car with promised new battery and buff job to remove dings and scratches; dealership failed to complete either service and required multiple return trips.
“Bought a used car and was promised a new battery and thorough buff job to get the dings and scratches out.”
Salesman failed to follow up on promised second key at no charge; customer spent hours resolving issue after repeated ignored callbacks.
“My sales person, Orlando Castillo, was more interested in selling a car than being honest.”
Customer received apologetic follow-up call from Carl Tasca Jr. after prior rudeness at dealership, but incident still damaged relationship despite owner's willingness to listen.
“He was very apologetic and was in total agreement that this situation should have been handled much differently.”
Customer alleges Tasca Parts Center lied about part color, refused refund after payment, and never shipped item; customer threatens legal action.
“they lied to me about the color after taking my money”
Customer charged $115.74 for online parts order but unable to track shipment or reach customer service despite multiple contact attempts over one week.
“My bank account was charged $115.74 which included shipping charges on 1-16-24.”
Tasca Parts Center failed to deliver ordered parts on promised dates, provided false shipping timelines, ignored customer communication attempts via email and chat, and eventually cancelled orders without clear notification.
“no updates on my order and cant get ahold of anyone during open hours”
Customer waited three months for parts order, was lied to about 24-48 hour shipping, never received refund, and experienced poor communication and false product descriptions from Tasca Parts Center.
“After many emails to find out why...you proceeded to LIE to me and say It would be Shipped out in "24-48hrs"”
Customer ordered parts pre-COVID, waited three months for delivery with no communication, then was denied refund after the 30-day return window expired.
“I had purchased some items pre-COVID for my car to get fixed. Unfortunately, it took them around 3 months to send me my items.”
Customer ordered a part based on online pictures, received wrong item, was called a liar by staff, and received no resolution despite staff error being confirmed.
“he immediately called me a liar and exclaimed he had 10 years of experience”
Customer ordered part with 5-day Covid-delay promise, received wrong part after 4+ weeks, Tasca Parts refused refund despite guaranteed fit claim and two weeks of ignored emails.
“after 3 weeks of waiting i sent them an email to cancel the order”
Customer ordered a Chrysler Pacifica radio bezel from Tasca Parts, received item bent in three places due to improper packaging in undersized box, and after filing initial complaint on 3/16, company failed to follow through on promised resolution and has not provided return shipping label.
“Upon receipt I disappointedly discovered my item was damaged. The item was a radio bezel for a Chrysler Pacifica. I opened the package to discover the item bent in 3 places apparently in order to fit in the box, which was obviously too small for the part.”
Tasca Parts Center charged customer's credit card immediately for parts listed as in stock, then revealed multiple items were on backorder with no confirmed delivery date and poor/no communication throughout the delay.
“The webpage stated all the parts were in stock. They immediately charged my credit card for the full amount.”
Customer ordered parts online with advanced shipping; parts listed as in-stock were backordered; customer unable to reach support via phone, chat, or email for clarification or cancellation.
“Tasca Parts on 8/8/22 and I payed for advanced shipping...their online inventory showed that everything in my order was in stock”
Customer ordered two turbos, Tasca could only supply one, shipped the partial order without approval, ignored multiple refund/RMA requests, and later issued a full refund after credit card dispute.
“on 07/11/2022 they confirmed that they cannot get both turbos, just one. That same morning of 07/11/2022, I asked Tasca to cancel the order”
Customer ordered a vehicle part on 5/31/2022, received wrong part, was promised replacement and return label within days, but after two months received neither the correct part nor return label despite multiple attempted contacts by phone, email, and chat.
“It has been two months and I still have not received the part.”
Customer received incorrect automotive part from Tasca Parts despite providing VIN for verification; subsequent refusal to cover return shipping and radio silence on refund status.
“The website claimed to have item in stock ready to be shipped.”
Customer was quoted financing for a base-model Bronco at $40k, given 9% APR (vs. 6% elsewhere), but car was unavailable; credit inquiry damage (6-point drop) was promised to be fixed but remained unfixed a month and a half later.
“They sent me a financing request application, which was filled in by them with a financing request for a car for $40k”
Customer's Ford Focus instrument cluster discovered compromised during pre-delivery check; dealership will source new cluster and deduct cost from car valuation.
“the salesman and his assistant performed the final valuation check he noticed my instrument cluster was compromised”
Customer's requested services were not performed, promised coupons were not applied, appointment time was missed, and promised callback never occurred.
“The services we asked for was NOT done, coupons were NOT used and the appointment time was NOT honored!!!”
Customer ignored by pre-owned sales staff, disrespected by initial employee, and not contacted within promised 24-hour callback window.
“I was completely ignored and needed to approach someone who was rude and disinterested”
Customer received conflicting information from salesman about vehicle servicing and warranty eligibility, but sales manager and finance/service departments resolved issues to his satisfaction.
“First, I asked if the car had been serviced. He said yes, but when when I wanted to pick up the vehicle, he said it had to go in for servicing.”
Customer avoided Tasca Ford due to excessive $10,000 ADM charge on Bronco, choosing to order from competitor instead.
“$10,000 ADM applied to any Bronco on the lot”
Tasca Parts Center charged excessive shipping fees, delayed delivery by 13 days, and provided no customer service response to follow-up inquiries or complaints.
“Paid $8.33 for a clip to hold my windshield wiper arm to the motor and the shipping was $10.57 for a little 3oz clip !”
Tasca Parts Center failed to respond to customer inquiries via email, phone, or social media, and charged excessive shipping ($10.57) for a small part with delayed delivery (13 days).
“When ordering online, it is virtually impossible to get in touch with ***”
Customer's order was canceled due to suspected fraudulent activity, and repeated attempts to contact customer service via email and website form were ignored over a week.
“Four days later, I got an email from Tasca and they said my order was canceled because of suspected fraudulent activity?”
Customer ordered a discontinued car part from Tasca Parts Center, was not informed of discontinuation upfront, waited 10 days for a refund of $861, and reported feeling blamed by customer service.
“They blamed me for ordering the product and claimed that their website doesn't reflect their inventory accurately.”
An employee in Tasca Racing hospitality complained of extremely long hours and lack of promised support for event setup and breakdown, despite initially appreciating the welcoming family atmosphere.
“Enjoyed being part of the team and the Tasca and Prock families were very welcoming.”
BDC service representative alleges that Tasca management promises extra pay and incentives but fails to deliver, with inconsistent accountability across staff.
“They are happy to promise you extra incentives and money for work you do but never follow thru”
Truck center technician claims management lied about sign-on bonus and repeatedly miscalculated pay.
“All the managers lie nonstop and are never around when you need them”
Customer avoided purchasing from Tasca Ford due to excessive $10,000 ADM (Additional Dealer Markup) on Bronco vehicles and instead ordered from a competing Ford dealer.
“Tasca...$10,000 ADM applied to any Bronco on the lot.”