payment refusal and overridden employee decision

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You would never think giving a dealer $50,000 dollars would be so hard. From start to almost finish everything was made difficult. Horrible communication, bad customer service and just poor business skills. Every time I would call, I would get transferred to a mail box and would take hours or days for someone to get back to me. They said they sent me emails of documents but never did. Alan Hollis would not work another day if anyone saw how he treated us last night. We drove 1.5 hours to pick up the $50,000 dollar truck last night. We already had the bank check for the full amount and should have been in and out of dealer in 15 minutes. We ended up being accused of bringing a fake check. Alan went to check with a manager to see about the credibility of the bank check we had brought. He left us in the office alone for over 30 minutes with out coming back. Finally he came back and told us the check was a draft check and could take up to 30 days to clear. It was not a draft check and any one in the business of selling $50,000 dollar vehicle should know that. Alan told us even though it was a draft check he would accept it for us. Right after he said he would accept it he received a phone call and left the room again. When he came back he said he just got off the phone with the owner and that he over ruled his decision of being able to accept the check. After wasting so much of my time and becoming so unhappy and frustrated I told him I wanted my deposit back. At that point I just wanted to be done and never hear from this dealer again. I called my bank today to let them know I would be canceling the loan because the dealer would not accept the bank check. The bank was in shock the dealer did not accept the check. The bank said they were going to have a manager call the dealer to educate them on what bank checks look like. I wasted multiple days going back and forth with this dealer and can honestly say it was nothing but problems. Stay far far away from this dealer and Alan Hollis.