Consumer advisory: review the public record
Consumer advisory: review the public record
Public records sourced from BBB, Yelp, CARFAX, Google, and online forums. Search the complaint registry by topic, salesperson, source, severity, or story.
517 publishable records indexed from 948 sourced records.
Showing 37 of 37 matching records
Sorted by significance, severity, and date
Customer's trade-in title delayed over 40 days past purchase with false information about paperwork submission; salesman became combative when customer sought rental-agreement protection.
“Here we are on Nov 12 and they are still unable to provoke a title on the truck he purchased.”
Dealership allegedly submitted false voluntary-surrender paperwork without customer consent, misrepresenting her financial situation and payment status to the lender.
“a staff member falsely submitted paperwork claiming that I wanted to voluntarily surrender (repo) my car, which is completely untrue”
Customer purchased used Subaru with agreed price of $20,800, but was charged nearly $21,000; vehicle delivered with heavy scratches on both sides that dealer blamed on snowplow despite physical impossibility; title delayed 2.5+ weeks; sale ultimately cancelled but finance department failed to issue required cancellation letter for four months.
“You will NOT be satisfied!!! When you walk into their showroom in Cranston RI, it is very impressive, but that's all it is... it's for show with zero substance & zero honesty!”
Customer left iPhone at dealership, salesman allegedly stole it, Tasca family member discouraged police report with false assurances, dealership refused replacement claiming no sale was made.
“The salesman then said well I don't have your phone. He walked away saying I wasted his time.”
Sales manager refused to honor 7-day return guarantee; customer lost $2,000-$3,000 in trade-in value after escalation to family member.
“he is a liar and will cheat you if you trade your vehicle and will NOT honor the 7 day guarantee return Tasca advertises”
Customer with bank check for full $50,000 truck purchase was accused of fraud, subjected to humiliating prolonged delays, told check was unacceptable, then overruled by owner—resulting in deal collapse and deposit demand.
“Alan went to check with a manager to see about the credibility of the bank check we had brought. He left us in the office alone for over 30 minutes with out coming back.”
Customer received undisclosed registration fee, lost equity in old registration, faced repeated miscommunication about transfer process, and was denied meaningful remediation despite escalation to multiple Tasca family members.
“I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about.”
Customer's registration not transferred as promised; charged $50 undisclosed fee; received new plates instead of paperwork; Tasca staff provided contradictory information and avoided accountability after multiple contact attempts.
“I was told Tasca would handle transferring registration... They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates.”
Customer's 18-year-old daughter's replacement vehicle experienced unregistered-vehicle violation, mechanical defects, and undisclosed service damage; customer explicitly invoked "You will be satisfied" slogan and appealed to Bob Tasca Jr. personally to intervene.
“At Tasca you will be satisfied”
Customer with persistent sync, heating, and electronic throttle defects in new 2013 Ford Edge received 10+ unresolved service visits and family-member rebuff when escalating to Bob Tasca III and Carl Tasca Jr.
“Since purchasing this vehicle it has been back to the dealer at least 10 times for the same issue over and over with no resolve.”
Customer's 2014 Mazda3 repair delayed 2.5 months, completed work substandard, promised owner meeting never materialized, manager engaged in screaming match with customer's father.
“After waiting two and a half months for "a part on national back order" I went to go pick up my car”
Customer purchased Toyota Sequoia with undisclosed VSC warning lights and severe exhaust system deterioration; dealership performed inadequate repairs and refused to make whole despite escalation to family members David and Jamie Tasca.
“I went to Tasca after seeing their website and hearing their ads about how "You will be satisfied" all the time on the radio.”
Tasca Ford misrepresented vehicle availability and pricing, submitted an unauthorized hard credit inquiry that damaged the customer's credit score, and failed to remedy the credit report damage after promising to do so.
“They sent me a financing request application, which was filled in by them with a financing request for a car for $40k.”
Customer wasted over an hour at Tasca Parts Center due to confused routing policy, understaffed counter, and wrong parts delivery, then abandoned for competitor Napa.
“the owner came down on Friday and said no more customers at this desk because technicians are hourly and they waste time waiting at the desk”
Customer's collision repair not started after one week, with unanswered phone calls and employee transfers; owner unresponsive to other complaints.
“1 week later they haven't started working on it”
Employee alleges Tasca management is toxic, unorganized, and fraudulent, warning others to avoid the company.
“This is the most toxic, unorganized, backstabbing, lying, cheating, fraudulent, farce of a company”
Customer left repeated voicemails for multiple named staff members (Jamie, Patty, and a site executive manager) regarding a purchase issue but received no callback or response.
“I've been leaving voicemail after voicemail for Jamie then a Patty and now A site executive manager and they have all failed to contact me”
Customer received apologetic follow-up call from Carl Tasca Jr. after prior rudeness at dealership, but incident still damaged relationship despite owner's willingness to listen.
“He was very apologetic and was in total agreement that this situation should have been handled much differently.”
Customer reports that Tasca Mazda manager ignored follow-up communication and broke multiple promises after new-car purchase, treating her disrespectfully.
“The manager at Tasca Mazda assured me (before I bought the car) that my concerns were being heard, but it was truly the worst car dealership I've ever worked with.”
Long-time customer recalls Bob Tasca Sr.'s customer-service philosophy and midnight hours, laments that current family management has abandoned his legacy.
“he wrote the book on customer service”
Long-time customer expresses disappointment that Tasca Ford has abandoned Bob Tasca Sr.'s customer-service legacy since his 2010 death.
“He passed away in 2010 and it seems like the family has desecrated his legacy.”
Employee reports owners are unappreciative, disrespectful to managers, and dismissive of staff input regardless of performance or revenue generation.
“Owners are very unappreciative no matter.how hard you work or how much money you make for them”
Customer criticizes dealership operations and questions the competence of the owner's daughter in management.
“Absolutely horrible place to do business”
Customer's truck sat unserviced for three days; dealership failed to respond to multiple service calls, did not have recall part in stock despite scheduling appointment, and did not notify customer when vehicle was ready.
“I called the dealer 3 times and left messages each time for the service advisor. Also one message for the service manager. I did not receive any response from either.”
Customer charged $1700 for unrequested services during oil change; manager failed to follow up on promised calls.
“I went in for an oil change and left with a bill of over $1700.”
Service advisor alleges 100% commission pay structure with managers enabling senior colleagues to steal repair orders, resulting in no paycheck for junior staff.
“they do not care of you make money”
Customer was quoted financing for a base-model Bronco at $40k, given 9% APR (vs. 6% elsewhere), but car was unavailable; credit inquiry damage (6-point drop) was promised to be fixed but remained unfixed a month and a half later.
“They sent me a financing request application, which was filled in by them with a financing request for a car for $40k”
Customer's van sat untouched in service lot for five days after scheduled appointment, with no returned voicemails and manager offering to reschedule rather than address the delay.
“FIVE days after it was dropped off, its still sitting in the parking lot untouched.”
Customer purchased 2016 Mazda 6 with transmission replaced at 9k miles; concerns about whether replacement was new or rebuilt and warranty coverage.
“transmission was replaced at 9k miles. It was replaced at the same dealership it was originally bought from”
Customer spoke with an owner who apologized and explained prior issues; willing to return for future purchase.
“I did end up speaking with one of the owners. He was very apologetic”
Finance Director describes oppressive management culture where owners micromanage staff, with only Saturday lunch as a positive.
“The best part if this company is lunch on Saturdays. Everything else sucks!”
Truck center technician claims management lied about sign-on bonus and repeatedly miscalculated pay.
“All the managers lie nonstop and are never around when you need them”
Former sales associate describes Tasca as unprofessional and rude, citing favoritism and poor treatment of both employees and customers.
“The worst company ive ever worked for. worst company I’ve ever worked for in my life.”
Employee reports being treated as a second-class citizen by an owner who barks orders and shows disrespect toward staff.
“One of the owners just comes in and barks orders at you like your like your a substandard human.”
Customer negotiated MSRP-only pricing on a Bronco order and relied on signed DORA documentation to prevent dealer-added market adjustment.
“MSRP for my order.”
Customer expressing suspicion about a 2016 Highlander listed at $25k with 25k miles due to unusual service frequency pattern before sale.
“This feels too good to be true? 2016 Highlander, 25k miles, $25k”
Employee praises managerial support and family-like workplace culture at Tasca automotive dealership.
“The managers are like family always trying and providing they’re best in guiding you too success”