excessive shipping fees and delivery delays

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ComplaintsBoard J J. Upton Verified customer This review was posted by a verified customer. Learn more Tasca Parts Center Paid $8.33 for a clip to hold my windshield wiper arm to the motor and the shipping was $10.57 for a little 3oz clip ! Paid $8.33 for a clip to hold my windshield wiper arm to the motor and the shipping was $10.57 for a little 3oz clip ! I ordered it on 10/17 and it took until 10/30 to receive it ! NEVER DO BUSINESS WITH THESE [censored]S AGAIN ! Read full review and 4 comments Hide full review 4 comments Add a comment L L L. Nolan 1 comments Send a message L. Nolan Verified customer This complaint was posted by a verified customer. Learn more I ordered a bunch of parts for my truck, paid through PayPal, and the charge went through without any issues. I received confirmation from both PayPal and TascaParts. However, four days later, I received an email from Tasca informing me that my order was canceled due to suspected fraudulent activity. I attempted to call them, but they stated they are not taking phone calls. I'm left wondering if this is due to an inability to handle customer complaints or perhaps another reason related to current events. In response, I replied to the customer service email that informed me of the cancellation, but I received no response, and it's been over a week now. I also completed their customer help form on their website, explaining the situation, yet still, there has been no reply after a week. This experience has been incredibly frustrating. The lack of customer service is apparent; they seem to show no concern for their customers, wasting over a week of my time. Consequently, I had to purchase my parts from another supplier, which resulted in my truck being out of commission for over two weeks. It's disheartening to see such disregard from a business, and it's precisely this type of behavior that has contributed to the success of larger companies. In my case, a well-known online retailer was able to provide the parts I needed. I always try to support smaller businesses, but when they fail to provide basic customer service and ignore their customers, they are only hurting themselves. Tasca, you are responsible for the consequences of your actions, and I hope you realize the impact of such poor customer service before it's too late. More Copy link Report Helpful 0 A A A. Schmeler 1 comments Send a message A. Schmeler Verified customer This complaint was posted by a verified customer. Learn more Horrible customer service. Horrible is too generous for these bozos. Atrocious. Expect delays and expect to be kept in the dark about it. More Copy link Report Helpful 0 T T T. Schultz 1 comments Send a message T. Schultz Verified customer This complaint was posted by a verified customer. Learn more Ordered a part from TASCA on 11/21. They immediately charged my account and sent an email confirming the order. Received an email on 11/28 that they were "processing my order", last I heard from them. Have sent three emails and tried the chat section twice-no response. The order is not showing on the "order status" website. Appears to be either the worst customer service ever or a total scam. More Copy link Report Helpful 0 M M M. Boyer 1 comments Send a message M. Boyer Verified customer This complaint was posted by a verified customer. Learn more "Factory Parts Fast" ? I've been waiting almost a month for parts I was charged a fortune to ship. Covid isn't an excuse either. Tasca has NEVER been fast to ship anything but they've outdone themselves on this one. To make matters worse, they don't have a customer service line anymore, only chat and email, and the chat feature drops you into a holding queue that repeatedly disconnects after +15-20min, saying no representatives are online.If you're reading this, SHOP ELSEWHERE. You can likely find what you're looking for cheaper, once you factor in shipping charges, and get what you ordered faster. More Copy link Report Helpful 0 (exec = window.exec || []).push(function() { Complaint.installCommentEvents( 1517356 ); }); if ( window.execInstall ) window.execInstall(); Helpful 23 4 Replies More Send message Copy link Report