Key public-record excerpts
“on 07/11/2022 they confirmed that they cannot get both turbos, just one. That same morning of 07/11/2022, I asked Tasca to cancel the order”
“WITHOUT MY APPROVAL Tasca shipped a partial order for the one turbo they could get”
“I sent Tasca an email saying so, NO RESPONSE. On 07/21/2022 Tasca received the rejected unauthorized part back into their possession”
Full record text
ComplaintsBoard J J. Robel Verified customer This complaint was posted by a verified customer. Learn more Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Replied Tasca Parts Center has left an official reply on this complaint. Tasca Parts Center ORDER - Placed 07/06/2022 for $1,806.76 for two turbos, left and right ORDER - Placed 07/06/2022 for $1,806.76 for two turbos, left and right. Tasca contacted me on 07/06/2022 and stated that they could not get both turbos. A few emails went back and forth between Tasca and myself discussing the parts availability and on 07/11/2022 they confirmed that they cannot get both turbos, just one. That same morning of 07/11/2022, I asked Tasca to cancel the order since they could not get both parts (both are required). I received NO RESPONSE. Later that day for some reason WITHOUT MY APPROVAL Tasca shipped a partial order for the one turbo they could get. I immediately sent an email asked them to send me an RMA for the unauthorized shipped part, NO RESPONSE. I sent a second email on 07/13/2022 asking for an RMA on the unauthorized shipped part, NO RESPONSE. On 07/15/2022, I submitted an RMA request via their support site, NO RESPONSE. I attempted to use their online chat that same day, NO RESPONSE. Since I never got any responses from any of my attempts to contact Tasca, I refused the unauthorized shipped part when it arrived via delivery on 07/15/2022 and sent back to Tasca. I sent Tasca an email saying so, NO RESPONSE. On 07/21/2022 Tasca received the rejected unauthorized part back into their possession. Since I have yet to receive ANY response from Tasca, on 07/22/2022 I contacted my credit card and opened a dispute against the charge and I'm now opening this Complaintsboard.com complaint with the intent to get a full refund on this order. Read full complaint Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Hide full review Tasca Parts Center representative's response Tasca Parts Center customer support contacts Phone numbers +1 (800) 598-1484 Address 66 Stamp Farm Rd, Cranston, RI, 02921-3400, US Website www.tascaparts.com File a complaint Write a review View all Tasca Parts Center contacts A FULL REFUND HAS BEEN ISSUED TO THE CUSTOMER Helpful 26 More Send message Copy link Report
Original source
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