Key public-record excerpts
“The webpage stated all the parts were in stock. They immediately charged my credit card for the full amount.”
“A couple of days later I received an email saying two parts were "special ordered", and would be arriving in 4 to 5 days.”
“This company has a long history of this type of poor business practice (hundreds of reviews I read after I placed my order).”
Full record text
ComplaintsBoard A A. Glover Verified customer This complaint was posted by a verified customer. Learn more Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Replied Tasca Parts Center has left an official reply on this complaint. Tasca Parts Center I placed an order on 4/02/22 with Tasca parts, order #1234567 I placed an order on 4/02/22 with Tasca parts, order #1234567. The webpage stated all the parts were in stock. They immediately charged my credit card for the full amount. A couple of days later I received an email saying two parts were "special ordered", and would be arriving in 4 to 5 days. On 4/07/22 I emailed them asking for the order status. I received a response on 4/08/22 saying the parts were still on back order and should arrive in 4 to 6 days. On 4/15/22 I finally managed to get someone via the online chat. He said the parts are still on backorder, and could not confirm any arrival date. I sent an email today requesting the order be canceled. I have also disputed the charge with my credit card company. I've already acquired the parts via my local dealership. This company has a long history of this type of poor business practice (hundreds of reviews I read after I placed my order). They place a disclaimer of "parts subject to availability" that is buried somewhere on their website, but still publish them on the part page as IN STOCK. Poor to no communication, no one answers the phone, the online chat is usually unavailable and defaults to email. In my opinion, this appears to some sort of Ponzi scam business. Read full complaint and 3 comments Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Hide full review Tasca Parts Center representative's response Tasca Parts Center customer support contacts Phone numbers +1 (800) 598-1484 Address 66 Stamp Farm Rd, Cranston, RI, 02921-3400, US Website www.tascaparts.com File a complaint Write a review View all Tasca Parts Center contacts We are sorry for the delay in shipping out your order. We have issued a full refund please ref trans # 2jxeysw8. 3 comments Add a comment M M M. Hermiston 1 comments Send a message M. Hermiston Verified customer This complaint was posted by a verified customer. Learn more Purchase date April 5 2022 order number # ***. Oem negative cable $38.14 tax $3.96 shipping $12.95 total of $55.05. Its is April 20th 2022 and I've emailed them three times tried calling them and tried there live chat with no response. At this point I just want my money back More Copy link Report Helpful 0 D D D. Daugherty 1 comments Send a message D. Daugherty Verified customer This complaint was posted by a verified customer. Learn more I placed an order with tascaparts.com on 1/31/22 for 2 bezel handles for my wife's Jeep. Tasca charged my account on 2/1/22 in the amount of $142.97. The order number was ***. I've attempted to call several times and cannot get anyone to answer the phone. I've sent several emails which aren't returned. It is currently 4/28/22 and they've had sufficient time to respond to me. I'd like to file this complaint in hopes that I'll either get the parts I ordered or receive a refund for my purchase so I can order the parts from someone who actually believes in providing service to their customers. More Copy link Report Helpful 0 D D D. Schuster 1 comments Send a message D. Schuster Verified customer This complaint was posted by a verified customer. Learn more I ordered a replacement part for my car's driver seat and received an order confirmation on May 17, 2022. The following day, I got an email indicating the order was 'in progress.' When I tried to call for more information, I was greeted by an answering machine message informing me that no one was available at the service center and suggested I use the online 24-hour chat service. However, my attempts to use the chat service were unsuccessful as it reported that no representatives were available to assist. I have sent three emails inquiring about an update on my order, but none have been answered. At this point, I am concerned that this company might not be legitimate and could potentially be engaging in fraudulent activities. I would greatly appreciate any help in obtaining a full refund for my purchase. More Copy link Report Helpful 0 (exec = window.exec || []).push(function() { Complaint.installCommentEvents( 1517338 ); }); if ( window.execInstall ) window.execInstall(); Helpful 14 3 Replies More Send message Copy link Report
Original source
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