false inventory status and communication blackout

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ComplaintsBoard K K. Smitham Verified customer This complaint was posted by a verified customer. Learn more Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Replied Tasca Parts Center has left an official reply on this complaint. Tasca Parts Center I placed an online order with a company called Tasca Parts on 8/8/22 and I payed for advanced shipping I placed an online order with a company called Tasca Parts on 8/8/22 and I payed for advanced shipping. (order# ***)on 8/11/22 I received an email from them stating that some of my parts were on backorder. (their online inventory showed that everything in my order was in stock.)I replied to the email asking what parts were backordered and as of 8/13/22 never received an answer. on 8/13/22 I placed a call to their business and was surprised when I found out the department that I was trying to contact was not able to take phone calls. I called 3-4 other departments to try to get in contact with someone and the company kept telling me that I had to use their chat feature on the website or email [protected]@tascaparts.com to get a response. Which I then in turn tried doing from the dates of 8/13/22/8/22.Their chat feature on the website does not work, no one answers the emails they tell you to send. You can not call them by phone. This company committed fraud by listing items on their website as (in stock) when in reality they were not. When you get go and try to cancel your order via their cancellation policy, you can't get a hold of anyone. I received the parts on the 8/19/22 and I have not opened them yet. I want to return them for a full refund including shipping and an apology.ii should have read the reviews from this company before I placed the order and noticed they have a history of fraud and poor customer service. Read full complaint Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Hide full review Tasca Parts Center representative's response Tasca Parts Center customer support contacts Phone numbers +1 (800) 598-1484 Address 66 Stamp Farm Rd, Cranston, RI, 02921-3400, US Website www.tascaparts.com File a complaint Write a review View all Tasca Parts Center contacts The customer was notified that one of the items on his order required special ordering and it would arrived within 3-5 business days from the day his order was processed. His order has shipped and has been delivered the customer. He did in fact chat with one of our live agents and became belligerent and disrespectful. All of our conversations are saved into our server and are available for your review. I sent the customer a prepaid return label and notified him that a refund would be issued once the parts were received back. He stated that he wanted a refund NOW and would consider sending the parts back. Helpful 22 More Send message Copy link Report