Key public-record excerpts
“It has been two months and I still have not received the part.”
“The representative (***) stated that they will send the correct part out immediately. He also stated that I would receive a return label to ship the incorrect part back.”
“I have tried numerous times to call and their phone support has been unavailable. I have sent several emails and have also attempted to contact the company through the live chat feature. No response.”
Full record text
ComplaintsBoard H H. Altenwerth Verified customer This complaint was posted by a verified customer. Learn more Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Replied Tasca Parts Center has left an official reply on this complaint. Tasca Parts Center I ordered a vehicle part on 5/31/2022 I ordered a vehicle part on 5/31/2022. Order number ***. The order was shipped and I received it sometime during the first week of June. I checked the box on 6/9/2022 and noticed that the wrong part was sent. I contacted Tasca on 6/10/2022. I advised them of the issue. They had me send a picture of what was sent to confirm. They realized that the part they sent and what I ordered were not the same. The representative (***) stated that they will send the correct part out immediately. He also stated that I would receive a return label to ship the incorrect part back. He stated the return label would be sent by *** the same day. I waited a day or two and never received the return label. It has been two months and I still have not received the part. I have tried numerous times to call and their phone support has been unavailable. I have sent several emails and have also attempted to contact the company through the live chat feature. No response. Ive tried contacting Tasca Automotive *** All they tell me is that they have no way of checking orders from the online order side. At this point, I am beyond frustrated and I would like for them to refund my money. My next call will be to the attorney generals office if this matter is not resolved soon.I will attach screenshots of the emails I have sent. I dont have a list of times I tried calling or proof of the chats sent because you cant go back and pull those up on the website. Read full complaint Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Hide full review Tasca Parts Center representative's response Tasca Parts Center customer support contacts Phone numbers +1 (800) 598-1484 Address 66 Stamp Farm Rd, Cranston, RI, 02921-3400, US Website www.tascaparts.com File a complaint Write a review View all Tasca Parts Center contacts A REPLACEMENT WAS SENT OUT AND DELIVERED TRACKING # Helpful 20 More Send message Copy link Report
Original source
View source recordhttps://www.complaintsboard.com/tasca-parts-center-b135240#c2345149