Consumer advisory: review the public record
Consumer advisory: review the public record
Public records sourced from BBB, Yelp, CARFAX, Google, and online forums. Search the complaint registry by topic, salesperson, source, severity, or story.
517 publishable records indexed from 948 sourced records.
Showing 19 of 19 matching records
Sorted by significance, severity, and date
Dealership allegedly submitted false voluntary-surrender paperwork without customer consent, misrepresenting her financial situation and payment status to the lender.
“a staff member falsely submitted paperwork claiming that I wanted to voluntarily surrender (repo) my car, which is completely untrue”
Certified pre-owned vehicle advertised with undisclosed scratches; promised repairs never completed; title delayed beyond statutory window; deposit refund refused and undelivered after deposit cashed in advance.
“The car was certified pre-owned according to their advertisement. The car had scratches along both sides. I was promised the scratches would be buffed out completely.”
Customer purchased used Subaru with agreed price of $20,800, but was charged nearly $21,000; vehicle delivered with heavy scratches on both sides that dealer blamed on snowplow despite physical impossibility; title delayed 2.5+ weeks; sale ultimately cancelled but finance department failed to issue required cancellation letter for four months.
“You will NOT be satisfied!!! When you walk into their showroom in Cranston RI, it is very impressive, but that's all it is... it's for show with zero substance & zero honesty!”
Customer's Ford Explorer returned from routine oil change with undisclosed chipped paint and bumper scratch; owner declined responsibility and offered inadequate touch-up that failed within weeks.
“went in for simple oil change got my explorer back with chipped paint over door and scratch on bumper of course they dind even tell me”
Service manager David Mooney refused to acknowledge paint damage to passenger door discovered after sunroof repair, dismissing customer's account as an "elaborate story."
“the paint was literally ground down to the metal!”
Customer's vehicle sustained undisclosed damage during service (white paint, scratches on fenders), was misrepresented as not appearing on Carfax, and required over two weeks to repair.
“I dropped my car off to be serviced, when I picked it up it was scratched and had white paint in front and back fenders”
Customer received undisclosed registration fee, lost equity in old registration, faced repeated miscommunication about transfer process, and was denied meaningful remediation despite escalation to multiple Tasca family members.
“I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about.”
Customer's registration not transferred as promised; charged $50 undisclosed fee; received new plates instead of paperwork; Tasca staff provided contradictory information and avoided accountability after multiple contact attempts.
“I was told Tasca would handle transferring registration... They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates.”
Customer's 18-year-old daughter's replacement vehicle experienced unregistered-vehicle violation, mechanical defects, and undisclosed service damage; customer explicitly invoked "You will be satisfied" slogan and appealed to Bob Tasca Jr. personally to intervene.
“At Tasca you will be satisfied”
Customer purchased a 2014 Ford Mustang GT sold as new with 11 miles but received vehicle with 200+ miles, scratches, damaged wheels, and another person's phone previously paired to the system.
“Mileage on car......11MILES...odometer read 200 MILES NOT 11MILES AS STATED ON THE PAPERWORK THAT WE SIGNED”
Collision Center technician failed to properly repair accident damage, refused supplemental claim, and Tasca declined responsibility for negligent work.
“He gave me every assurance he would put a supplemental in with the insurance company and get it all fixed.”
Customer purchased Toyota Sequoia with undisclosed VSC warning lights and severe exhaust system deterioration; dealership performed inadequate repairs and refused to make whole despite escalation to family members David and Jamie Tasca.
“I went to Tasca after seeing their website and hearing their ads about how "You will be satisfied" all the time on the radio.”
Tasca Parts Center shipped wrong part (door strike instead of park sensor), promised replacement via chat, then ceased communication and failed to deliver replacement, refund, or follow-up for nearly 11 months.
“By June 30, with no part or update from Tasca, I emailed them but got no reply. As of April 29, 2022, I've received no communication, refund, or the correct part from Tasca Parts.”
Customer discovered damage to new Ford Transit Van door and broken magnetic latch after purchase, service department failed to deliver ordered latch despite warranty coverage and months of unfulfilled promises.
“One day I noticed that one of the back doors was damaged and also the magnetic door latch was broken. It was obvious that this happened from the Tasca personnel”
Customer purchased a used car with promised new battery and buff job to remove dings and scratches; dealership failed to complete either service and required multiple return trips.
“Bought a used car and was promised a new battery and thorough buff job to get the dings and scratches out.”
Service manager allegedly scratched customer's car in wash against explicit instruction and refused remediation.
“Their car wash scratched my car and I told them not to send it through but service manager John did it anyways.”
Customer received damaged AC compressor, endured two weeks of false shipping promises, and had to chase down a refund that was never actually processed.
“For over two weeks, I kept being fed the same BS line: Itll ship today or tomorrow.”
Customer ordered a Chrysler Pacifica radio bezel from Tasca Parts, received item bent in three places due to improper packaging in undersized box, and after filing initial complaint on 3/16, company failed to follow through on promised resolution and has not provided return shipping label.
“Upon receipt I disappointedly discovered my item was damaged. The item was a radio bezel for a Chrysler Pacifica. I opened the package to discover the item bent in 3 places apparently in order to fit in the box, which was obviously too small for the part.”
Customer received painted rear brake rotors from Tasca Parts, with coating on braking surface and hub mount that appears unusual.
“Painted rotors? (brake surface and hub mount)”