undisclosed VSC warning lights and failed exhaust repairs

Full record text

I went to Tasca after seeing their website and hearing their ads about how "You will be satisfied" all the time on the radio. It is a huge dealership, employing about 75 people and clearing over 40 million dollars in sales a year. I chose a Toyota Sequoia and upon entering the vehicle found it has a VSC OFF and a VSC TRAC light on. These lights were serious concerns for Lou the sales manager, so much so that after haggling over price and my trade in (They gave me 8500 for my 04 Ford F250 with 82,000 miles and no mechanical issues), we settled on 3,000 cash plus my trade. He told me I could not take the vehicle as the lights were a safety issue. I returned to the dealership later that day and the light was off. This was Monday August 13. I drove the vehicle for six days, when one of the O2 sensors rotted off the exhaust, causing the vehicle to be extremely loud, and the VSC OFF, and VSC TRAC light to come back on. They fixed the problem but not to my satisfaction at the time. I had asked them to replace the pipe that the O2 Sensor was on, they refused and said it wasn't necessary. I took the vehicle and drove it home. FOURTEEN days later, the exhaust pipe rotted off the muffler and the car again became very loud. I again sent the vehicle back, with explicit instructions that I wanted the exhaust system fixed and I wanted the rusted flanges replaced. They picked up my vehicle on Tuesday morning, Sept 4th. On Wednesday afternoon, I got a call from Mario their service advisor saying they had not had time to look at it but that he would get back to me when they did. I explained to him as well that I wanted the items fixed that I specified. Thursday evening, I got a call that the vehicle would be ready at 430 PM. I drove the 40 minutes to the dealership (I am not local), and looked first for my old vehicle. It was on their lot for sale for 13,995$. I had traded it in for 8500. They were looking to make 5,400$ in profit from it. I then drove around back to where my Sequoia was that was supposedly fixed. I got under the vehicle and saw that they had not fixed the flanges like I had asked, NOR had they even replaced the exhaust pipe. They had cut out a 6 inch piece of the exhaust pipe, welded it to the muffler, and painted it black. I was more than not satisfied. After another day of haggling with everyone including David and Jamie Tasca, they were not willing to satisfy me by making all repairs and by returning me some of the purchase price of the vehicle. They did offer to repair the vehicle and give me another 90 day warranty. They also offered to have me purchase another vehicle from them, with the money that I would get back from returning the vehicle and getting my truck (this was after I had been told twice, once by David himself, that my vehicle was not on their lot anymore). The employees at Tasca were less than helpful, with the Exception of Bruce the service manager, and Tony, the service writer who was there the day I left. Lou Colon my salesman did what a salesman does. He did me no favors, and he made the dealership a lot of money. I have since insisted that my original vehicle and all the money I put down on the other be returned to me, which they are going to do. They did nothing to offer me compensation for the three days of lost wages, fuel expenses, or registration fees to put my old vehicle back on the lot. A representative from Tasca will be replying to this at some point, and my only advise to any who reads this, do not believe their slogan "You will be satisfied" If you were satisfied, they made ALOT of money off of your sale. Buyers beware of this dealership. They are not interested in making things right or making you "satisfied"