Tasca equals fraud

Consumer advisory: review the public record

Back home

Search the Tasca complaint registry.

Public records sourced from BBB, Yelp, CARFAX, Google, and online forums. Search the complaint registry by topic, salesperson, source, severity, or story.

517 publishable records indexed from 948 sourced records.

Clear filtersBait SwitchComplaint HandlingDamage DisclosureDecoy ListingsFamily RebuffFinancingHidden Fees

Showing 80 of 83 matching records

Sorted by significance, severity, and date

DealerRater · Apr 2026Severity 5/5

post-signing agreement change, paperwork re-signing, odometer discrepancy

Customer alleges that Tasca changed purchase-agreement terms after signing, delayed delivery over a month, brought wrong vehicle three times, required three separate paperwork signings due to claimed errors, and vehicle odometer reading increased unexpectedly.

“After signing the original purchase agreement, I was shocked to find that when I returned to pick up the vehicle, they attempted to change the terms of the deal.”
Service RecurrenceParts FailuresPurchase Agreement Change
Read storySource linked inside
BBB · Nov 2025Severity 5/5

Title delay beyond statutory window, false payoff claims

Customer's trade-in title delayed over 40 days past purchase with false information about paperwork submission; salesman became combative when customer sought rental-agreement protection.

“Here we are on Nov 12 and they are still unable to provoke a title on the truck he purchased.”
Title DelaysSalesman LiedFamily Rebuff
Read storySource linked inside
BBB · Nov 2025Severity 5/5

false voluntary-surrender paperwork submitted without consent

Dealership allegedly submitted false voluntary-surrender paperwork without customer consent, misrepresenting her financial situation and payment status to the lender.

“a staff member falsely submitted paperwork claiming that I wanted to voluntarily surrender (repo) my car, which is completely untrue”
Damage DisclosureFamily RebuffPurchase Agreement Change
Read storySource linked inside
Yelp · Oct 2023Severity 5/5

unauthorized charges and parts shipment

Customer alleges unauthorized charges and parts shipment to their vehicle in database, refusal to refund, and demand for return shipping costs.

“I didn't order anything from them, it was my car in the database, they charged it and sent me spare parts”
Parts Failures
Read storySource linked inside
Yelp · Jul 2022Severity 5/5

undisclosed pre-owned damage; title delay; deposit refusal

Certified pre-owned vehicle advertised with undisclosed scratches; promised repairs never completed; title delayed beyond statutory window; deposit refund refused and undelivered after deposit cashed in advance.

“The car was certified pre-owned according to their advertisement. The car had scratches along both sides. I was promised the scratches would be buffed out completely.”
Damage DisclosureTitle DelaysSalesman LiedParts Failures
Read storySource linked inside
PissedConsumer · Jan 2022Severity 5/5

parts substitution, false diagnostics, and payment dispute

Customer alleges that Tasca service department substituted lower-grade fasteners for higher-grade parts provided by customer, falsely marked vehicle components as faulty, and ignored complaints and payment disputes.

“Tasca did not use the 'new' M10.9 Class DIN Hex Flange Bolts and 'Locking' Nuts (Black Phosphate/Oil) I provided to them, rather Tasca used 'Yellow Zinc' Bolts and 'Rusted' Nuts”
Salesman Lied
Read storySource linked inside
Yelp · Jun 2021Severity 5/5

title delay and sale-agreement terms changed after signing

Customer purchased a 2016 Ford on June 1st with a critical 14-day Massachusetts interlock-registration deadline, but the dealership failed to provide title documentation timely, causing catastrophic delays and triggering insurance cancellation.

“I before doing paperwork on said day notified the sales person that when I do paperwork I only have 14 days to get everything done from start to finish because I have to have interlock installed”
Title DelaysPurchase Agreement Change
Read storySource linked inside
Yelp · Jul 2020Severity 5/5

title loss and delayed disclosure after payment

Customer alleges they waited 4 hours to be told they couldn't take the purchased vehicle home because Tasca lost the title, after money had already been taken.

“They took my money before even checking my credit.”
Title Delays
Read storySource linked inside
Yelp · Aug 2018Severity 5/5

title refusal and improper withholding

Dealership refused to release title to customer citing lack of Rhode Island driver's license, despite valid Colorado license and customer's ability to register other vehicles with same license; vehicle remains unregistered after months of delays and excuses.

“Johanna told the sales person that she would not release the title to me because I didn't have an RI driver's license, which I am fairly sure is not their place and or legal.”
Title Delays
Read storySource linked inside
Yelp · Apr 2018Severity 5/5

unpaid vehicle delivery, title delay, wire fraud allegation

Customer paid for a vehicle through USAA car buying service but dealership failed to deliver car or title for two weeks, with salesman David DelPonte breaking a promised home delivery.

“Two weeks later and I still have no car, but they did make sure they secured payment from my bank.”
Title DelaysSalesman Lied
Read storySource linked inside
Yelp · May 2017Severity 5/5

unauthorized mileage and paperwork alteration

Customer reports her vehicle had 60-70 extra miles added during a muffler repair visit, with evidence discrepancies and dealership refusal to review camera footage or call recordings to explain the mileage increase.

“I had an extra 60-70 miles on my vehicle. When I asked them about it they told me they didnt drive my car more than maybe 3”
Parts Failures
Read storySource linked inside
Yelp · Jun 2014Severity 5/5

price change, concealed damage, title delay, finance non-response

Customer purchased used Subaru with agreed price of $20,800, but was charged nearly $21,000; vehicle delivered with heavy scratches on both sides that dealer blamed on snowplow despite physical impossibility; title delayed 2.5+ weeks; sale ultimately cancelled but finance department failed to issue required cancellation letter for four months.

“You will NOT be satisfied!!! When you walk into their showroom in Cranston RI, it is very impressive, but that's all it is... it's for show with zero substance & zero honesty!”
Damage DisclosureTitle DelaysFamily RebuffPurchase Agreement Change
Read storySource linked inside
PissedConsumer · Jan 2012Severity 5/5

iPhone goes missing on test drive, Tasca family discourages police report

Customer left iPhone at dealership, salesman allegedly stole it, Tasca family member discouraged police report with false assurances, dealership refused replacement claiming no sale was made.

“The salesman then said well I don't have your phone. He walked away saying I wasted his time.”
Family Rebuff
Read storySource linked inside
Reddit · May 2026Severity 4/5

post-sale reversal demand, cashed check recovery

Trade-in customer sold vehicle to dealership, received check and deposited it, but dealer attempted to reverse the sale claiming engine issues discovered post-completion and demanded the money back.

“They simply diagnosed engine burning because there was "low oil." Then put oil in it? Idk. You're the expert here!”
Title DelaysService QualityParts FailuresPurchase Agreement Change
Read storySource linked inside
Yelp · Apr 2026Severity 4/5

undisclosed paint/bumper damage post-service; owner deflection

Customer's Ford Explorer returned from routine oil change with undisclosed chipped paint and bumper scratch; owner declined responsibility and offered inadequate touch-up that failed within weeks.

“went in for simple oil change got my explorer back with chipped paint over door and scratch on bumper of course they dind even tell me”
Damage Disclosure
Read storySource linked inside
Yelp · Apr 2026Severity 4/5

undisclosed rodent damage in certified vehicle, unresponsive to remediation

Lincoln dealership sold customer a "certified" vehicle with mice infestation and undisclosed fan damage, then became unresponsive after customer discovered the problem.

“Lincoln dealership sold us a car that was certified by Lincoln. we drive from out of state to get it, opened the hood and say mice droppings and bones.”
Complaint HandlingParts Failures
Read storySource linked inside
BBB · Jan 2026Severity 4/5

fake decoy listings and harassing follow-up

Customer alleges Tasca uses fake decoy listings to attract customers, reports rudeness and harassing messages after declining to purchase, and claims to have filed complaints with regulatory authorities.

“This business uses fake decoy listings in order to get people into their dealership.”
Decoy Listings
Read storySource linked inside
Yelp · Dec 2025Severity 4/5

Unperformed recall repair, false completion claim

Customer's vehicle sat at dealership for two weeks for a recalled part that was never actually serviced, while dealership falsely claimed repair was completed and tried to charge for rental car.

“Not one person is on the same page.”
Read storySource linked inside
BBB · Aug 2025Severity 4/5

false transmission diagnosis and unperfomed wheel bearing service

Customer alleged Tasca Kingston falsely claimed 9-speed transmission (actually 8-speed) to overcharge for fluid, and later charged for wheel bearing replacement that was never performed.

“told me I had a nine speed automatic transmission when I looked up vin number it said I had a 8speed”
Read storySource linked inside
Yelp · Apr 2025Severity 4/5

Canadian vehicle sold without warranty disclosure; warranty upsell pressure

Customer purchased a 2022 Ford Super Duty truck marketed without disclosure of its Canadian origin and resulting zero manufacturer warranty, then was pressured to buy an aftermarket warranty for $6500-$8500 with no price transparency and unreturned follow-up calls.

“Their slogan is "you will be satisfied"! Ive been more satisfied buying socks at Kohls.”
Parts Failures
Read storySource linked inside
Yelp · Apr 2025Severity 4/5

lost sunglasses, unresponsive service, alleged review retaliation

Customer's prescription sunglasses went missing during service appointment, and service department failed to respond to repeated complaints over two weeks, with staff member allegedly threatening retaliation for negative review.

“After 6 days I still had not heard from him so I called him on the 26th, he told me I should have read the fine print in my service contract and should not have left expensive items in the car.”
Service QualityComplaint Handling
Read storySource linked inside
Yelp · Aug 2024Severity 4/5

undisclosed vehicle defects, refused remediation

Customer purchased a used truck with multiple undisclosed defects (ball joints, sway bar, axle, brake pads) and was refused any price adjustment or remediation.

“Totally took advantage of my wife and mother in law who bought me a used Truck. Bad ball joints, sway bar cracked, bad axel, barely any break pads left.”
Read storySource linked inside
Yelp · Mar 2024Severity 4/5

extended service delays and unreturned calls

Service department failed to provide courtesy vehicle, missed repair deadline, ignored phone calls, and blamed customer for warranty-company complexity.

“Satisfaction was not guaranteed in my case.”
Service QualityParts Failures
Read storySource linked inside
Yelp · Oct 2023Severity 4/5

extreme service delays and poor communication

Customer experienced extreme service delays at Volvo service center, waiting one month for appointment then another week before vehicle was examined, with poor communication and lack of transparency throughout.

“If you want to wait one month for an appointment, only to wait a week to have it looked at, go ahead and take your chances.”
Service Quality
Read storySource linked inside
BBB Parts · Jun 2023Severity 4/5

wrong part shipped, return shipping refused

Tasca Parts sent wrong part, refused to pay return shipping despite acknowledging company error in own policy, and ignored customer's escalation attempts for five weeks.

“This company sent me the wrong part and expected me to pay to ship the wrong part back to them”
Complaint HandlingParts Failures
Read storySource linked inside
Yelp · Mar 2023Severity 4/5

truck sold despite deposit hold

Out-of-state customer's deposit held truck for additional pictures, but dealership sold the vehicle within 48 hours and refused remediation despite deposit placement within the hold window.

“their general manager Matt Cabral comes back and says the hold was just for 48 hours and basically too freaking bad”
Title Delays
Read storySource linked inside
Yelp · Dec 2022Severity 4/5

Undelivered parts purchase with refused customer service

Customer charged $116.58 for auto parts over three weeks prior but never received item; Parts company refused assistance and failed to respond to multiple contact attempts via phone, chat, email, and voicemail.

“I have tried to contact them about my over 3 weeks ago purchase they charged me for. Phone, online chat (waited over an hour - nothing, emailed 3 times and NOTHING !!!”
FinancingParts Failures
Read storySource linked inside
Yelp · Aug 2022Severity 4/5

undisclosed pre-sale damage and aggressive sales tactics

Salesman deliberately obscured pre-sale damage (massive bumper hole), used aggressive sales tactics, made condescending gender-based remarks, and dealership refused meaningful price adjustment despite undisclosed defect.

“refused to acknowledge the reason the price was lowered was because of a massive hole in the bumper”
Salesman Lied
Read storySource linked inside
Yelp · Jul 2021Severity 4/5

undisclosed disposition fee and refusal to help

Customer charged unexpected disposition fee after leasing Mazda instead of Ford due to inventory shortage, sales manager refused to help and was dismissive.

“Was not made aware. I called to discuss it with Tasca and my sales agent hasn't responded”
Read storySource linked inside
Yelp · May 2021Severity 4/5

7-day guarantee refusal; trade-in liquidation

Sales manager refused to honor 7-day return guarantee; customer lost $2,000-$3,000 in trade-in value after escalation to family member.

“he is a liar and will cheat you if you trade your vehicle and will NOT honor the 7 day guarantee return Tasca advertises”
Family RebuffParts Failures
Read storySource linked inside
Yelp · Apr 2021Severity 4/5

unnecessary service recommendations, undisclosed parts damage

Service department recommended unnecessary brake pads and fuel-line replacements, and allegedly damaged and replaced a headlight harness without disclosure.

“Once I got a long list of what the car needed and I had to choose ( because I couldn't afford all of it which would have come to thousands of dollars )”
Service Quality
Read storySource linked inside
Yelp · Mar 2021Severity 4/5

sales agreement breach and deal termination

Dealership pulled out of agreed truck deal after customer completed all requirements, citing a $2,500 Ford rebate dispute, leaving family business without vehicle after ordering body and arranging insurance.

“They don't return calls or clearly communicate when it comes down to the wire.”
Parts Failures
Read storySource linked inside
Yelp · Nov 2020Severity 4/5

undisclosed accident damage and refused warranty repair

Female customer sold a pre-accident vehicle, dismissed when reporting handling issues and visible damage, refused warranty remediation and offered only paid repairs.

“Sold me a car that was in an accident and when I told them the car was driving funny and the tail gate looked off, they told me it was all in by head!”
Read storySource linked inside
Yelp · Jun 2020Severity 4/5

paint damage refusal, service manager dismissal

Service manager David Mooney refused to acknowledge paint damage to passenger door discovered after sunroof repair, dismissing customer's account as an "elaborate story."

“the paint was literally ground down to the metal!”
Damage Disclosure
Read storySource linked inside
Yelp · May 2020Severity 4/5

payment refusal and overridden employee decision

Customer with bank check for full $50,000 truck purchase was accused of fraud, subjected to humiliating prolonged delays, told check was unacceptable, then overruled by owner—resulting in deal collapse and deposit demand.

“Alan went to check with a manager to see about the credibility of the bank check we had brought. He left us in the office alone for over 30 minutes with out coming back.”
Family Rebuff
Read storySource linked inside
Yelp · Jan 2020Severity 4/5

deposit refund, vehicle sold after agreement

Dealership sold reserved vehicle to another customer within 24 hours of confirming appointment, claiming salesman violated protocol.

“Signed papers and was told we had 7 days to finalize”
Purchase Agreement Change
Read storySource linked inside
Yelp · Jan 2020Severity 4/5

vehicle deposit refund and sale reversal

Dealership sold reserved vehicle to another customer and refunded deposit within hours of confirming sale appointment, blaming salesman Colton for protocol violation.

“Signed papers and was told we had 7 days to finalize.”
Purchase Agreement Change
Read storySource linked inside
Yelp · May 2019Severity 4/5

price manipulation on parts order

Parts Center charged $476.43 for items customer didn't order, including unnecessary $383.46 memory module, after initially quoting $50.20 for power window regulator.

“On 5/29/19 I get an email stating that the part in question was now sold as two different parts and my total would be $476.43......NO WAY!”
Parts Failures
Read storySource linked inside
Yelp · Apr 2019Severity 4/5

undisclosed damage during service, false Carfax promise

Customer's vehicle sustained undisclosed damage during service (white paint, scratches on fenders), was misrepresented as not appearing on Carfax, and required over two weeks to repair.

“I dropped my car off to be serviced, when I picked it up it was scratched and had white paint in front and back fenders”
Damage DisclosureSalesman Lied
Read storySource linked inside
Yelp · Jan 2019Severity 4/5

title delay and registration obstruction

Customer unable to register newly purchased vehicle 42 days after sale due to repossession-cloud title; forced to buy second car while dealership offered no solution beyond waiting.

“It's been over 42 days since we bought the car and 21 days since the temp tag expired, AND STILL NO REGISTRATION!”
Title Delays
Read storySource linked inside
Yelp · Nov 2018Severity 4/5

defective Ford camera, refused remediation and restocking fees

Customer ordered defective Ford OEM camera from Tasca Parts Center; "Ben" refused remediation, blamed customer for not knowing part was defective, and charged return shipping and restocking fees.

“not only was he unprofessional, very rude and condescending but he told me I had to take it to the dealer to have them fix it”
Parts Failures
Read storySource linked inside
PissedConsumer · Mar 2018Severity 4/5

deposit held, false promises, 4-week delay

Customer claims Ford dealership held $6,500 deposit for 4 weeks while lying about purchase status, with named GM refusing callbacks and ultimately leaving customer without vehicle.

“they lied to me for 4 weeks they had my 6500 and strung me along with lies”
Salesman Lied
Read storySource linked inside
Yelp · Jan 2018Severity 4/5

faulty aftermarket seat heater, complaint-handling refusal

Customer's leased Ford Escape developed electrical failure from faulty aftermarket seat heater installed by Tasca; dealership ignored complaint calls and refused remediation.

“it turns out that it was a faulty after market seat heater that was installed improperly by the previous owner (Tasca Ford)”
Bait SwitchComplaint Handling
Read storySource linked inside
Yelp · Dec 2017Severity 4/5

unperformed delivery service and defective vehicle

Customer purchased a Mazda CX-5 with promised delivery service and pre-purchase inspection that never occurred; vehicle delivered with multiple non-functional systems and no product walkthrough provided.

“I got dumped like a sack of potatoes”
Salesman LiedParts Failures
Read storySource linked inside
Yelp · Dec 2017Severity 4/5

unauthorized vehicle repairs and refusal of remediation

Customer alleges Tasca improperly authorized $1000+ in repairs (new tires, transmission/radiator work) on her vehicle by contacting her ex instead of her despite her explicit instructions.

“Tasca allowed a male to approve and authorize repairs on a vehicle owned by THIS female; not right!!!!”
Read storySource linked inside
Yelp · Oct 2016Severity 4/5

service cost/time underestimates and repair quality failures

Customer experienced systematic service failures including severe cost/time underestimates, poor repair quality requiring rework, and pressure from staff to inflate ratings despite inadequate service.

“Collision and repairs under-estimated the cost of work to be done by almost 50% ($1700 instead of $3500). They also underestimated the time to complete repairs by about 66% (their estimate: 1 week actual time 3 weeks).”
Read storySource linked inside
Yelp · Aug 2016Severity 4/5

defective strut repair refusal and case neglect

Customer had strut replaced by Tasca, which leaked oil at 4000 miles, and Tasca refused to cover the repair; customer was also ignored for two weeks despite open Ford case and multiple contact attempts.

“You will be dissatisfied, should be they're new slogan.”
Read storySource linked inside
Yelp · Jul 2016Severity 4/5

vehicle sold unfit for inspection; false warranty promise

Customer purchased a vehicle that failed state inspection and discovered warranty did not cover promised repairs, contradicting dealership's "You will be satisfied" slogan.

“The dealership slogan is "You will be satisfied", however they sold me a vehicle that won't pass my state's inspection.”
Read storySource linked inside
Yelp · Mar 2016Severity 4/5

wrong vehicle delivered, incorrect oil changes, unrepaired body-shop damage

Customer received wrong vehicle configuration (manual vs. automatic locks) after lease paperwork signed, experienced poor body-shop repair work, was overcharged for tire service despite warranty, and discovered three years of incorrect oil changes during final service visit.

“I test drove one with automatic locks. And I told my sales man I wanted the EXACT car in black. A week later after all the paperwork and credit checks, I was given a car and with manual locks.”
Parts Failures
Read storySource linked inside
PissedConsumer · Oct 2015Severity 4/5

registration mishandling, hidden fee, family non-response

Customer received undisclosed registration fee, lost equity in old registration, faced repeated miscommunication about transfer process, and was denied meaningful remediation despite escalation to multiple Tasca family members.

“I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about.”
Damage DisclosureTitle DelaysComplaint HandlingSalesman Lied
Read storySource linked inside
Yelp · Sep 2015Severity 4/5

registration transfer failure, hidden $50 fee, family non-response

Customer's registration not transferred as promised; charged $50 undisclosed fee; received new plates instead of paperwork; Tasca staff provided contradictory information and avoided accountability after multiple contact attempts.

“I was told Tasca would handle transferring registration... They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates.”
Damage DisclosureTitle DelaysSalesman LiedFamily Rebuff
Read storySource linked inside
Yelp · Aug 2015Severity 4/5

alleged technician theft of customer property

Customer alleges a service technician stole $180 sunglasses left in vehicle during service drop-off.

“A service technician stole my $180 sunglasses.”
Read storySource linked inside
Yelp · Apr 2015Severity 4/5

unregistered vehicle, concealed service damage, family non-response

Customer's 18-year-old daughter's replacement vehicle experienced unregistered-vehicle violation, mechanical defects, and undisclosed service damage; customer explicitly invoked "You will be satisfied" slogan and appealed to Bob Tasca Jr. personally to intervene.

“At Tasca you will be satisfied”
Damage DisclosureTitle DelaysService QualityFamily Rebuff
Read storySource linked inside
Yelp · Feb 2015Severity 4/5

vehicle registration failure and recurring undiagnosed electrical repair

Customer purchased vehicle from Tasca; vehicle never registered (drove unregistered 2 months), then experienced recurring electrical door-lock issue requiring multiple failed service visits, $600+ unnecessary smart box replacement, and failure to respond to complaint email.

“I had been driving around in an unregistered vehicle for two months!”
Title DelaysService Quality
Read storySource linked inside
Yelp · Aug 2014Severity 4/5

Unresolved sync and throttle defects post-warranty, family escalation refused

Customer with persistent sync, heating, and electronic throttle defects in new 2013 Ford Edge received 10+ unresolved service visits and family-member rebuff when escalating to Bob Tasca III and Carl Tasca Jr.

“Since purchasing this vehicle it has been back to the dealer at least 10 times for the same issue over and over with no resolve.”
Service RecurrenceFamily RebuffParts Failures
Read storySource linked inside
Yelp · Jul 2014Severity 4/5

warranty repair delay and substandard work completion

Customer's 2014 Mazda3 repair delayed 2.5 months, completed work substandard, promised owner meeting never materialized, manager engaged in screaming match with customer's father.

“After waiting two and a half months for "a part on national back order" I went to go pick up my car”
Salesman LiedFamily Rebuff
Read storySource linked inside
Yelp · Jul 2014Severity 4/5

undisclosed pre-existing damage to wiring harness, repeated warranty failures

Customer's new car has been in the shop three times in six weeks with undisclosed pre-existing damage (cut wiring harness from apparent aftermarket starter installation) missed during the claimed 200-point inspection, plus suspected transmission failure.

“Update since my last review the new car with 28000 miles on it has been in the shop for the 3rd time.”
Read storySource linked inside
Yelp · Jun 2014Severity 4/5

mileage discrepancy, undisclosed damage, previous user evidence

Customer purchased a 2014 Ford Mustang GT sold as new with 11 miles but received vehicle with 200+ miles, scratches, damaged wheels, and another person's phone previously paired to the system.

“Mileage on car......11MILES...odometer read 200 MILES NOT 11MILES AS STATED ON THE PAPERWORK THAT WE SIGNED”
Damage DisclosurePurchase Agreement Change
Read storySource linked inside
Yelp · May 2014Severity 4/5

collision center repair refusal and negligent workmanship

Collision Center technician failed to properly repair accident damage, refused supplemental claim, and Tasca declined responsibility for negligent work.

“He gave me every assurance he would put a supplemental in with the insurance company and get it all fixed.”
Damage DisclosureParts Failures
Read storySource linked inside
Yelp · Apr 2014Severity 4/5

financing delays, incomplete repairs, unmet delivery promises

Customer purchasing via USAA reported financing delays, incomplete pre-delivery repairs, bumper repair refusal, missed service commitments, and unanswered requests to speak with Tasca family management.

“I asked to speak to one of the Tasca family members who run the dealership, three times over the past two weeks and have yet to receive a call or email.”
FinancingSalesman Lied
Read storySource linked inside
Yelp · Apr 2014Severity 4/5

commercial truck order delay and non-delivery

Commercial truck order delayed months without communication; dump body never assembled or delivered; customer missed work deadlines and received broken promises and false assurances.

“Empty promises, and lies are what this company works off of.”
Salesman Lied
Read storySource linked inside
PissedConsumer · Oct 2013Severity 4/5

brake repair refusal and safety negligence

Customer purchased car with brake defects; dealership performed inadequate repairs twice, ignored safety concerns, and service manager Bruce failed to follow up on promised callback.

“I had to take the car back to them to fix the issue, but they did not fix it, they just put some grease on the breaks”
Read storySource linked inside
Yelp · Feb 2013Severity 4/5

price increase at signing, undisclosed fees, broken oil-change promise

Customer experienced unprofessional sales staff, mid-transaction price increase without written documentation, hidden fees added after agreement, and condescending service behavior across multiple visits.

“"You will be satisfied!" is a really hilarious and ironic slogan considering how I've been treated.”
Hidden FeesTitle DelaysPurchase Agreement Change
Read storySource linked inside
Yelp · Sep 2012Severity 4/5

undisclosed VSC warning lights and failed exhaust repairs

Customer purchased Toyota Sequoia with undisclosed VSC warning lights and severe exhaust system deterioration; dealership performed inadequate repairs and refused to make whole despite escalation to family members David and Jamie Tasca.

“I went to Tasca after seeing their website and hearing their ads about how "You will be satisfied" all the time on the radio.”
Damage DisclosureTitle DelaysFamily RebuffParts Failures
Read storySource linked inside
PissedConsumer · UndatedSeverity 4/5

title delay - five months unresolved

Customer has not received digital title five months after purchase due to Mohegan Lake dealership's failure to provide Connecticut DMV with required documents.

“Mohegan lake did not provide the Connecticut DMV with the appropriate documents and I have yet to receive a digital title.”
Title Delays
Read storySource linked inside
Bronco Nation · UndatedSeverity 4/5

Unauthorized hard credit inquiry, pricing misrepresentation, unmet remedy promise

Tasca Ford misrepresented vehicle availability and pricing, submitted an unauthorized hard credit inquiry that damaged the customer's credit score, and failed to remedy the credit report damage after promising to do so.

“They sent me a financing request application, which was filled in by them with a financing request for a car for $40k.”
FinancingSalesman LiedFamily Rebuff
Read storySource linked inside
ComplaintsBoard · UndatedSeverity 4/5

unresolved electrical and operational defects

Customer purchased a new GMC with persistent electrical and operational issues that Tasca Parts Center could not resolve, forcing escalation to GMC and legal consultation.

“Bought a Brand New GMC have had nothing but issues with my Truck weird electrical & operational issues”
Parts Failures
Read storySource linked inside
ComplaintsBoard · UndatedSeverity 4/5

unilateral price increase without authorization

Customer ordered a part at advertised price; Parts Center cancelled order citing "pricing issue," then unilaterally raised invoice price by ~$150 without customer authorization.

“While I was on the phone with the guy he changed my invoice to reflect a higher price without even telling me!”
Salesman LiedParts Failures
Read storySource linked inside
ComplaintsBoard · UndatedSeverity 4/5

deposit not honored, truck sold despite hold

Customer's deposit to hold a truck was not honored; truck was sold despite deposit, and general manager claimed hold was only 48 hours despite deposit being placed within that window.

“I was told by two employees, Dan Jordan in sales and Eileen Aquilante in internet sales, that my deposit would hold the truck”
Title DelaysParts Failures
Read storySource linked inside
ComplaintsBoard · UndatedSeverity 4/5

Wrong part shipped, promised replacement never delivered, management unresponsive

Tasca Parts Center shipped wrong part (door strike instead of park sensor), promised replacement via chat, then ceased communication and failed to deliver replacement, refund, or follow-up for nearly 11 months.

“By June 30, with no part or update from Tasca, I emailed them but got no reply. As of April 29, 2022, I've received no communication, refund, or the correct part from Tasca Parts.”
Damage DisclosureFinancingSalesman LiedParts Failures
Read storySource linked inside
Indeed · UndatedSeverity 4/5

systemic dishonesty and customer/employee scamming

An automotive technician alleges systemic dishonesty, disrespect, and customer/employee fraud at a Tasca location, claiming management prioritizes profit over integrity.

“Management has been terrible for years even with changes. There is no respect for people and no one cares about anyone”
Read storySource linked inside
CARFAX · UndatedSeverity 4/5

Inaccurate paperwork and attempted bribe

Customer alleges inaccurate paperwork, poor customer treatment, and an attempted bribe to inflate their review rating.

“Their expression is that you will be satisfied. Well I am not”
Read storySource linked inside
CARFAX · UndatedSeverity 4/5

Engine smoking blue on cold starts; refused repair

Customer reports Tasca service department in Cranston refused to repair engine blue-smoking issue on 2017 Ford F150, claiming it was normal despite Ford Motor Company stating it should be fixed.

“TASCA MOTO IS YOU WILL BE SATISFIED. WELL IM NOT HAPPY”
Read storySource linked inside
CARFAX · UndatedSeverity 4/5

Recurring parts failures—four unresolved service returns

Customer's truck returned unfixed for the fourth time with recurring issues since purchase; sales manager unable to resolve despite customer request for escalation to Ford.

“Car was being returned to me for the 4th time not fixed”
Parts Failures
Read storySource linked inside
Ripoff Report · UndatedSeverity 4/5

unrepaired vehicle, six-week service delay

Customer purchased a truck from Tasca Preowned that malfunctioned; dealership has had vehicle for six weeks without repair while customer continues making payments.

“Four months later they still haven't repaired it. They currently have had it for 6 weeks.”
Parts Failures
Read storySource linked inside
Yelp · Feb 2022Severity 4/5

failed engine replacement

Customer alleged Tasca failed to replace a faulty engine and was forced to pay $4,500 out-of-pocket at another repair facility.

“Bottomline forced to go to local repair statiin and forced to spend$$4500for used engine Tasca did not replace it”
Read storySource linked inside
Yelp · Jan 2020Severity 4/5

vehicle transferred without notice, wasted appointment

Customer drove four hours to visit dealership for pre-arranged vehicle appointment, only to be told the vehicle had been sold days earlier; offered $20 gas reimbursement after losing a day's work and incurring 240 miles of travel.

“Waited about 20 minutes for him to retrieve the vehicle for test ride and viewing. Salesman (Keven) finally returns to tell me the vehicle i was there to see had been transferred to the sate i live in two or three days prior and was apparently sold.”
Parts Failures
Read storySource linked inside
Yelp · Oct 2019Severity 4/5

wrong part shipped, month-long refund delay, dismissive customer service

Tasca Auto Parts sent wrong part, refused prompt refund despite month-long delay and multiple customer calls, and customer rep dismissed customer's concerns.

“will not send you the correct part, will not pick up their phone, and will NOT REFUND you promptly”
Parts Failures
Read storySource linked inside
Yelp · Sep 2016Severity 4/5

eBay parts sale refusal, color misrepresentation, non-delivery

Customer alleges Tasca Parts Center lied about part color, refused refund after payment, and never shipped item; customer threatens legal action.

“they lied to me about the color after taking my money”
Salesman Lied
Read storySource linked inside
Yelp · Mar 2015Severity 4/5

used vehicle repeated mechanical failures, service refusal

Customer purchased used vehicle in July with ongoing mechanical issues; Tasca refused to provide courtesy vehicle during extended repairs and showed unwillingness to work with customer on resolution.

“My car has been in the hands of mechanics more time than it has been in my possession”
Service Quality
Read storySource linked inside